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Job Specification
Position Title: PROJECT MANAGER, DATA CLEANSING
Job Code: AMAPCEO - Systems Serv Ama Unit ASY21, 21ASY
Job ID: 22236

Purpose of Position:
To manage the development project of data cleansing and mapping for the Family Responsibility Office Case Management System (FCMS) Project, including leading a project team and ensuring the successful completion of all phases from analysis to implementation.

Duties/Responsibilities:
Under the general direction of the Business Relationship Manager of a $45 million I&IT Project for developing and implementing the FCMS Project, the Position has the following major responsibilities:

1. Leads the analysis of FRO data cleansing and mapping project, determines the methodologies, techniques and tools appropriate to the project. Leads the planning and documentation of project activities and tasks; plans project schedule and control. Provides leadership to project staff and ensures that commitments are planned and documented and that the affected groups and individuals agree to their commitments as related to the project.

2. Leads the planning of resource requirements, creates and documents project estimates for use in planning and tracking of the project. As Project Manager, tracks actual results and performance against project plans; meets with project staff to advise them of corrective actions that must be taken; monitors and manages the project staffs actions to closure when actual results and performance deviate significantly from the project plans.

3. Manages each project using established project management approaches to ensure that projects finish on time, within budget and to specified quality standards.

4. Leads the project team, builds project management skills on the project team, and supervises day-to-day activities.

5. Establishes and implements contract management for third party providers of IT services.

6. Assumes responsibility for the quality and consistency of service levels relating to all aspects of any service level agreements or quality standards.

7. Ensures that changes to commitments are agreed to by the affected groups of individuals.

8. Prepares special reports to management and the client organizations on the status and completion of the project.

9. Manages the risks, quality and continuous improvement for the data cleansing and data mapping development, implementation and support of IT business applications. Provides quality management and project management solutions to increase the effectiveness of the business area.

10. Other duties: The Business Relationship Manager has the authority to assign additional duties.

Knowledge:

Position requires extensive knowledge of data cleaning requirements earned through experience in projects of similar size (approx 200,000 active records) and complexity. OPS policies and procedures with respect to IT, e.g., business case development, project approvals, systems development. Knowledge of IT development management, including knowledge of project management. Familiarity with clients general operations and business requirements and with related government business applications.

Knowledge of the government/Ministry strategic policy direction, goals and objectives related to the Family Responsibility Office and related legislation and policy. Position requires knowledge of social services theories, principles, directions relating to the services provided to children, youth, and adults with particular emphasis on FRO business knowledge. Knowledge of government policy and service delivery objectives to manage program delivery issues, evaluate program effectiveness and ensure that policy and program change proposals are consistent with government/ ministry directions and approaches.

Position requires program and policy development skills to develop and recommend practical and effective recommendations for improvements to FCMS Project and FRO issues and to ensure appropriate future system design is in line with FROs modernization direction.

Proven ability to express complex ideas orally and in writing to various levels of management who may be unfamiliar with the applicable methods and concepts. Strong project management skills to plan, organize, direct, lead and co-ordinate the work of a number of professional staff.

Highly developed analytical and evaluative skills, using methods, techniques and tools to identify and analyze business requirements and related training requirements. Position requires effective project management and leadership skills.

Proven competency in consultation, negotiation, facilitation and relationship management. Proven problem-solving and decision-making skills. Communication, interpersonal and negotiation skills in order to deal effectively with clients, partners, contractors, and other stakeholders.

Judgement:
As the Projects data specialist the position works with a high level of independent decisions making and discretion to ensure the needs of FRO and its clients are articulated and captured in the solution. Works with only general supervision of the Business Relationship Manager within established OPS policies on IT development and the Children, Youth and Social Services I&IT Clusters best practices and within the broad framework of government/ministry policies, priorities and strategic directions and the Projects program strategies and fiscal and management framework.
Exercises judgment in planning the management of projects, including determining project methodology and project requirements and plans. Exercises discretion and initiative in identifying and resolving issues and problems that arise during the life of the project, including resolving complex issues involving special business solutions and various internal and third party stakeholders. Refers unresolved matters and unusual issues (e.g. deviations from approved project plans) to the Business Relationship Manager, FRO Case Management System Project.

Judgement is required to initiate and coordinate the analysis of complex program and policy issues which requires the exercise of considerable initiative in evaluating current business and operational activities and opportunities, and in leading the development of policy and business solutions in the high profile and politically sensitive area of family responsibility.

Position is expected to work with a high level of initiative and independence in leading the development of business relationship initiatives, consistent with Ministry mandate and policy directions.

Judgement is required in developing business relationships, developing linkages and strategies to support consultation with stakeholders, identifying challenges for program improvements, collaboratively developing program improvements, and acting as a champion of the solution to inspire a forward looking perspective.

Judgement is required in coordinating the preparation/presentation of complex reports and recommendations. Judgement is required in developing work plans and ensuring that Ministry and government goals are met and within identified resources and timelines.

Judgement is required when estimating, budgeting and monitoring the Project finances.

Accountability - Programs:
Responsible for the effective management of assigned IT Project initiatives from initial analysis and planning to completion of deliverables, including the resolution of all issues and the completion of projects within established client requirements, quality standards and time/budget restrictions.

Accountability - Personnel:
Provides team leadership to assigned Project staff and is a key link between the FCMS Project and FRO business stakeholder.

Accountability - Finance & Material:
Responsible for estimating, planning, budgeting, controlling and monitoring the Project budget and reserves; purchasing to approved levels, within the scope of authority.

Accountability - Impact of Errors:
Due to the high public and political visibility of the program, errors in business relationships and the failure to plan, manage, identify, develop and implement related programs, policies and processes could result in the adoption of inappropriate or impractical initiatives and ideas, thereby reducing the ultimate effectiveness of the FCMS and an increase in costs.

Project: Failure to advise senior management of viable policy or business options could lead to failure to meet the Ministrys strategic objectives.

Contact - Internal:
Regular contact with client representatives, senior staff and management in own Ministry. To clarify requirements, discuss and resolve issues, provide and exchange program advice related to business relationship. Frequent contact with other IT staff to discuss and resolve technical matters and ensure adherence to standards.

Contact - External:
Regular contact with consultants for advice and exchange of information. Contact with I&IT service providers such as Infrastructure Technology Services as required to facilitate implementation. Contact with representatives of financial institutions and other organizations/jurisdictions to ensure successful deployment of interface technologies.