Job Specification

Purpose of Position :

As a member of the Rushing River Provincial Park team, under the general supervision of the Park Superintendent and group leadership of the Assistant Park Superintendent to provide clerical support services to the park team, perform revenue receiving functions, provide group leadership and training to gate staff, coordinate the acquisition of Ontario Parks and other merchandise, and provide effective customer service to internal and external clients and park visitors.

Duties / Responsibilities :

1. Provides clerical support services to the park team by:
-preparing park office for opening and closing each season;
-operating the switchboard and answering general inquiries over the counter and on the telephone, using
35% knowledge of park programs, services and activities to respond factually to routine inquiries, referring
more complex inquiries to the appropriate staff;
-taking messages, assisting vague inquiries by quickly and tactfully probing for more details, directing callers
to the appropriate persons;
-operating radio-telephone system to relay messages and/or information to other ministry offices, OPP, MNR
vehicles, Park Wardens, Conservation Officers, etc.;
-processing all incoming mail by opening, date-stamping, sorting and distributing;
-processing all outgoing mail by checking for proper enclosure/addresses, weighing and metering;
coordinating completion of Volunteer Agreements as required, maintaining files and preparing statistical
reports;
-drafting and typing memos to operational staff and keeping operational files up to date;
-collecting and entering statistics for Kenora node parks (i.e. Rushing River, Sioux Narrows and Caliper
Lake) into the Provincial Statistics System (PSS) monthly;
-compiling and completing annual reports (i.e. visitation, enforcement occurrences, revenue, customer
comments);
-delivering water samples, POA tickets, etc. to appropriate locations as required;
-maintaining and balancing a petty cash float;
-assisting the District Manager's Administrative Assistant (HR Clerk) with the preparation/completion of
human resources/payroll documents regarding the hiring/extension/termination of unclassified staff (e.g.
ensuring the completion of Employee Clearance Certificates; obtaining employee/manager's signatures as
required);
-collecting and verifying timesheets for all unclassified staff for accuracy and neatness;
-as Attendance Clerk/Coordinator (AC/C), entering data regarding employee attendance into the Workforce
Information Network (WIN), producing reports as required;
-issuing park uniforms to staff as required, preparing order forms for approval signatures, ensuring correct
charges for items received, maintaining inventory and records of issue, replacement and return;
-assisting in preparing/updating various manuals for the Park (e.g. Gate Staff Training, Operations).

2. Performs revenue receiving functions by:
-distributing, tracking and replenishing of cash floats on a daily basis;
20% -balancing change fund and replenishing to small denominations;
-posting of individual sales summaries to daily cash blotter and ensuring ledger totals balance in the

DUTIES AND RELATED TASKS CONT'D:
computerized campground information system (CAMIS);
-balancing cash blotter on a weekly basis and forwarding to Revenue Administrator;
-preparing bank deposits, ensuring balancing with CAMIS;
-processing NSF cheques;
-refunding customers if problems occur;
-forwarding requests for cash refunds to Revenue Administrator;
-invoicing “no show” accounts;
-opening and processing of self-serve permits;
-compiling statistics regarding the numbers of permits sold daily, campsites occupied, groups camping and
camper nights, campsites operated, free day use, walk/bike-ins to park, as required;
-reconciling serialized permits on a monthly basis by physically counting and balancing to permit ledger;
-typing of correspondence on own initiative or from handwritten drafts regarding revenue problems, refunds;
-preparing and updating procedures for the accounting section of the Operations Manual.

3. Provides group leadership and training to gate staff by:
-assisting in the selection of and actively participating in the training of Gate Attendants;
-providing guidance and leadership to approximately 7 Gate Attendants (seasonals, regular and SEP
students) on site regarding the sale of park permits, the registration of park users and reporting of
20% revenues via CAMIS.
-providing instructions to Gate Attendants in securing and accounting for park permits and revenue (i.e. cash,
cheques, credit/debit cards) collected;
-ensuring applicable Ontario Parks' regulations and policies are known, interpreted and applied by Gate
Attendants correctly (e.g. cash handling procedures as per Park Revenue Accounting User's Manual; proper
fees collected and recorded as per Park Operations and Development Manual;
-ensuring Gate Attendants on site adhere to park dress code;
-assisting in updating work schedules of Gate Attendants to ensure adequate coverage;
-providing input into performance appraisals of Gate Attendants;
-participating in setting key performance targets for self;
-performing duties of Gate Attendant during peak registration hours and shoulder seasons;
-providing the first level of support when problems occur with gatehouse(s) related equipment
(e.g. telephones, Point of Sale machines) and computer equipment (e.g. hardware and software),
ensuring group leader and/or supervisor is informed of unresolved problems;
-liaising with CAMIS Inc. regarding program and computer equipment problems and reservation/
registration concerns, annually updating campsite attributes to ensure accuracy of campsite description;
-acting upon and recording visitor complaints and ensuring complaints that are unresolved are forwarded to
group leader and/or supervisor for appropriate action;
-providing leadership to gate staff as required to resolve visitor complaints/problems;
-ensuring gate operations are conducted in a team environment and reporting problems with staff assigned to
group leader and/or supervisor for appropriate action if resolution cannot be reached;
-working in compliance with the Occupational Health and Safety Act and its Regulations and any workplace
practices as directed by the Employer;
-ensuring that workers take precautions to protect the health and safety of themselves and others by
complying with such Acts, codes, policies, procedures or accepted workplace practices as may be
appropriate;
-ensuring workers are advised of known hazards and the required precautions.

4. Coordinates the acquisition of Ontario Parks and other merchandise by:
-estimating requirements and submitting orders for new or replacement merchandise to be sold
internally by park staff;
10% -maintaining inventory of items sold internally and preparing end of season inventory reports;
-receiving orders, preparing packing slips and distributing to park stores and vendors, handling returns
of defective merchandise, preparing invoices, receiving funds, preparing sales summaries and entering
into CAMIS;
-keeping up to date on new or changing practices, ensuring compliance with policies and procedures;
-providing information on proper/suggested display of merchandise;
-assisting in the preparing of annual merchandise report.

5. Provides effective customer service by:
-providing leadership in the area of high quality customer service;
10%-orienting Gate Attendants and park visitors on park layout and facilities;
-providing verbal and written information on local facilities, attractions and points of interest;
-promoting user compliance with park rules and regulations through public contact;

-taking and recording group camping site reservations;
-providing first aid and emergency services;
-assisting with the collection, recording and preparation of customer comments reports;
-providing “lost and found” services;
-performing duties of concession/store staff during periods of peak workload and shoulder seasons.

6. Performs other related duties such as:
5%-assisting other members of the Park team during vacation/sickness and peak workload periods;
-assisting in other Ministry program areas as required;
-as assigned.

Staffing and Licencing :

Ability to work shifts, weekends and statutory holidays as per schedule. Valid Emergency First Aid Certificate. Valid Class “G' Driver's License.

Knowledge :

Working knowledge of park programs, services, operating regulations and applicable policies and procedures in order to issue permits and provide information to gate staff/park visitors. Working knowledge of the Ministry's Business Practices applicable to revenue receiving and the Provincial Parks Permit Accounting Manual. Knowledge of office practices and general clerical processes and ability to operate and perform minor repairs to a variety of office machines and equipment. Knowledge of retailing/marketing methods and procedures to ensure adequate quantities and proper display of merchandise. Good working knowledge of the Occupational Health & Safety Act and those Regulations made under the Act that apply to the workplace and the work being performed. Knowledge of and ability to use personal computers including word-processing, record-keeping, internet, e-mail and various corporate software applications (e.g. CAMIS, RIDS, WIN).

Skills :

Good interpersonal and oral and written communication skills to provide effective customer service and prepare correspondence. Good group leadership, organizational, mathematical and cash handling skills. Data entry skills to Ministry Standards. Good typing skills (not to Ministry Standards).