Job Specification

Purpose :

To provide analytical support on a range of transformation initiatives including streamlining income-based benefits delivery and simplifying access to program information
To conduct research and analysis of benefit delivery current business practices, possible improvements and cost impacts of changes

Key Responsibilities :

1. Analysis
- Analyze and review current programs, proposed changes to core business processes; research and evaluate business practices/processes/possible improvements, conducts risk assessments, and recommends business solutions.
- Conduct deep dive analysis of program/aggregate data to develop insight and assess feasibility changes to the program delivery system
- Define and document business requirements for new program delivery methods and transformation initiatives.
- Prepare briefing material and analysis reports for senior management to inform decision making process

2. Relationship Management/Client Services
- Supports engagement with partner ministries, stakeholders and internal decision makers.
- Works with other external partners in developing comprehensive analysis
- Participates on internal and external working groups, committees and projects to provide business analyses, information reports and recommendations, and to perform testing, implementation and post-implementation reviews.

Knowledge / Skill :

Knowledge of and skills in:
- Theory and practice of business, economic and statistical analysis tools (e.g., estimating growth rates, variance analysis and projections)
- Economic, statistical or financial modelling concepts and frameworks.(e.g., cost analysis)
- Understanding of key performance indicators, qualitative and quantitative measurement and risk assessment to develop, apply and evaluate results of metrics that measure efficiency and effectiveness
- Economic and business concepts to evaluate the impact of alternative delivery systems (e.g., make vs buy analysis, efficiency gains from scaling up)
- OPS/Ministry/Branch/Cluster strategies, plans, administrative policies, directives, best practices and standards and business-related legislation to ensure that the overall context is considered in all project-related matters.
- Planning and organizing to plan and execute own work; co-ordinate with clients, stakeholders and partners; and expedite progress to support client business needs.
- Research experience and skills to inform/support analysis, evaluate alternatives and improve the knowledge capacity of the Branch.
- Oral and written communications to brief colleagues and senior management on analysis results and to external partners and stakeholders
- Knowledge and extensive experience with analytical software such as Excel.

Interpersonal / Influencing Skill :

- Ability to function well in a team to complete common tasks and to ensure a full flow of ideas
- Consultation and collaboration with internal and external stakeholders to obtain information and data to support analysis
- Communication skills to ensure knowledge-sharing and skill-building among colleagues.
- Team-building skills to lead and/or participate on project team teams, to contribute to project status meetings, and to help achieve outcomes on committees and working groups.

Analyzing / Problem Solving Skill :

Analytical and problem-solving skills to:
- Leads analysis projects to support decision making, evaluation of alternatives and feasibility assessment of various transformation initiatives.
- Application of a full range of analytical tools such as economic, statistical and business analysis to inform decision makers of the impact of benefits transformation on people and government
- Assess and revise/develop business analysis tools, methods and practices.
- Ensure business processes and related techniques and tools comply with and are aligned with Ministry and OPS standards (e.g.: re QA, risk management, tracking, audit trails, etc).

Decision Making / Responsibility :

Responsible for:
- Defining the main implications of proposed methodologies and assisting in implementing business process change in the least disruptive way, anticipating and controlling risks.
- Providing timely analyses, making recommendations based on results of analysis
- Ensuring compliance with Ministry and central agency directives and guidelines.
Decisions are guided by OPS/Ministry/Branch business and administrative directives, policies, standards and frameworks to meet client business requirements, and by specific legislation and/or agreements which have direct bearing on the business area.
Has latitude to determine approach to own research and analyses

Contacts / Stakeholder :

- Ministry clients (directors, managers and staff) to discuss and clarify analysis needs; define current and anticipated needs; explain and share knowledge about the analysis process, approach, tools etc; provide reports and make recommendations for improvements.
- Multidisciplinary project development and implementation teams, advisory groups and steering committees to provide analyses, information, explanations, reports and documentation.
- Service providers to acquire new technical information, and to enhance and develop new internal business and technology solutions.
- Stakeholders (e.g. in other ministries, other jurisdictions) to gather, review and document business requirements, and collaborate on process solutions.

Guidance / Supervision :

- Provides project leadership to team members.
- Shares knowledge, information and explanations about business analysis, and provides business analysis skills as a member of multidisciplinary teams.
- Provides technical advice and guidance to technology and business application clients and users by explaining and providing training on the new business requirements.

Demands / Pressures :

Work Demands :

- Frequently deals with conflicting work demands from multiple projects, timelines and deliverables.
- Frequently deals with unexpected changes to deadlines and work demands.

Mental / Sensory :

- Frequent requirement to concentrate when reading and analyzing detailed information, and developing analysis documents (e.g. briefing notes, presentation decks, research papers, technical documents).
- Frequent requirement to concentrate when preparing business documentation, planning and executing testing plans.

Conditions / Environment :

Work is performed in a typical office environment.