Job Specification

Purpose of Position :

To provide business/system analysis and technical expertise for the analysis, design enhancement, customization and/or maintenance of Alternative Resources for Ontario (AERO) information system to support clients' diverse business needs efficiently and effectively.

Duties / Responsibilities :

Within the branch responsible for developing, implementing, maintaining and supporting the AERO system, and for managing and participating in various PSB projects, the position provides business analysis leadership and expertise for concurrent I&IT projects that are typically diverse and broad in scope (e.g. projects that are strategic multi-year initiatives with very diverse client needs):

• Facilitating consultation processes with stakeholder groups and/or providing expertise/advice to project manager in defining information technology development/enhancement project to ensure program/service deliverer requirements, and both short/long term business goals and objectives are obtained.
• Planning and leading in-depth consultations and workshops to elicit, review and confirm business requirements, business process re-engineering, business models, business rules and user inter face design.
• Translating client business requirements into functional and information documentation, identifying alternative business design options and solutions to resolve the most exceptional, complex and unusual/unique business problems; ensuring that the solution (s) satisfy all business requirements.
• Preparing user cases, process and data models to support new/re-engineered processes and information needs using standard tools, techniques, and methodologies to ensure effective system design quality, productivity and integrity.
• Providing advice and recommendations for the design, development and implementation of new, enhancements or customized solutions to AERO processes and applications; and guides clients with business process re-engineering to assist them in using/sharing technology to better achieve program objectives and to optimize business value.
• Designing and conducting comprehensive feasibility and business case analysis for applications and business process improvements; providing ongoing I&IT consulting services to AERO project on access to technology trends and new business applications which may enhance the effectiveness/efficiency of AERO's business delivery.
• Anticipating and evaluating potential implementation issues, assessing and/or developing options and providing input and recommendations to address all implementation issues.
• Liaising with contractors regarding system design, development standards, processes and approaches of business applications and processes to ensure client needs are being met and providing advice on OPS and Cluster I&IT policies and best practices.

• Coordinating user acceptance testing, system deployment, developing/coordinating system documentation. Gathering, analyzing and documenting user reported issues.
• Developing/reviewing comprehensive specialized technical requirements for formal procurement, and participating in preparing RFI, RFP, RFS, evaluating documentation, Statements of Work and other applicable procurement documentation. Analyzing and evaluating project completed by eternal resources for compliance with contractual agreement.
• Management has the right to assign other duties.

Knowledge :

Job requires:
• In depth expertise and skills in using contemporary principles, tools, techniques and trends in business systems planning and analysis, technology management, network technology, systems infrastructure and support, database management, application development, quality assurance, and I&IT customer service delivery; leading consultations; anticipating technical/business impact issues and developing innovative, practical recommendations; assessing and providing expert advice to clients on a cost-effective and efficient business applications/technology/products that facilitates business delivery; supporting the development of client business plans.
• Expert knowledge and skills in accepted methods, standards, tools, techniques and best practices for business process analysis and design to lead and undertake the most complex and/or unique business process analyses, develop new processes and make authoritative recommendations for change. Knowledge of application engineering, development, implementation and maintenance and enterprise business architecture, information management principles, including logical and physical data modelling and database design in order to recommend specific applications/technology to meet highly diverse business needs within Cluster/enterprise standards and requirement, and to identify, assess and recommend technical and process solutions to address the business implications of technology change on diverse clients business.
• Expert knowledge of the software development lifecycle management, tools and techniques, management, architecture management, systems analysis and design principles, practices, methods and techniques, especially in an n-tier web enabled IT infrastructure environment in order to anticipate and define the impacts of technology change on very different and unrelated businesses at various stages; preparing preliminary design specifications, establishing resources and cost requirements for application development, maintenance and support; participating in testing and evaluation; ensuring alignment, compliance and best practices in own and others' business consulting work; providing expert assessments on the practicality/implications of new business consulting trends and tools on systems analysis and design.
• Solid knowledge of Enterprise architecture methodologies and the production of associated artifacts to provide technical guidance and ensure integrity of business analysis project deliverables.
• Comprehensive knowledge of the Rational Unified Process and associated artefacts and comprehensive understanding of conventional and leading edge technologies in order to clearly and concisely document the requirements of very different and unrelated businesses that use same/similar systems and to provide authoritative technical guidance to business analysts and systems personnel.
• Expert knowledge of elated industry trends in I&IT to identify opportunities for improving I&IT systems use and management through innovations in tools, technology and processes.

• Thorough knowledge of Cluster I&IT business directions, policies, procedures, directives, guidelines and practices, and of client's business strategic goals, processes and priorities, including their internal and external clients/stakeholder needs, to link and align I&IT strategies and propose innovative solutions to clients unique business needs that are also cost-effective, efficient and compliant with the Cluster/corporate I&IT requirements. Sound knowledge of relevant legislation and directives governing I&IT including privacy, security and accessibility to ensure integrity of business analysis project deliverables.
• Expert understanding of technology integration to synthesize and integrate data and information from numerous disparate platforms.
• Expert analytical, evaluation and problem-solving skills to lead ad/or undertake needs assessment, feasibility and options development projects and produce authoritative recommendations for solutions that meet unique and/or problematic client needs and comply with Cluster/corporate requirements.
• Effective oral and written communication skills to lead and facilitate individuals and committees, make presentations and report to management with persuasive and authoritative recommendations, work effectively with clients, colleagues, management and external service providers, explain technical principles, emerging information technologies and new business delivery methods and options to clients and less experienced staff in terms the can readily understand and provide authoritative technical guidance and direction to other staff.
• Very strong business relationship, interpersonal and client service skills to establish and maintain a strong partnership/service environment between the clients and the Cluster, lead consultations, build consensus on competing needs and obtain commitments to support business options.
• Proficiency with PC/networked common business software such as MS Office, MS Project Visio Outlook, Access, Internet, Intranet etc. Ability to plan, lead, track and co-ordinate activities develops analyses and reports, deliver presentations and correspond with contacts.

Skills :

• Job requires proficiency and advanced expertise in the major relevant I&IT technologies described in Knowledge Section in order to identify and assess opportunities for cost-efficient, effective and value added solutions to meet clients' defined business requirements, provide business analysis and business process recommendations that meet the very diverse and/or broad in scope needs of clients and that are compatible with I&IT systems and directions.
• Advanced analytical, evaluation and problem-solving skills to assess diverse and sometimes compelling client requirements of different and/or broad-scope systems and translate these into functional and information documentation (e.g. re process/IT requirements and changes).
• Project management skills to plan, lead, facilitate and conduct project activities, especially to elicit and document business requirements including estimating levels of effort, prioritizing work and organizing requirements for discovery sessions.
• Effective oral and written communication skills to lead and facilitate individuals and teams, to collaborate with clients and external service providers, including empowering them to agree on business needs and priorities.
• Very strong business relationship, interpersonal and customer service skills to develop and maintain an effective partnership/service environment between clients with competing expectations and need of the AERO Project.
• Proficiency with PC based common office software available in the branch/cluster to schedule, track and report on projects, create analyses, reports, and recommendations, make presentations, estimate costs, produce correspondence and co-ordinate activities.

Freedom of Action :

Job requires:
• Developing and determining the best approach in evaluating large quantities of data in order to identify client ministry I&IT requirements and lead feasibility and options development projects.
• Recommending and justifying I&IT solution/system enhancements and business process changes, frequently in the absence of precedents to address specific or unique client business requirements or relating to new technologies.
• Identifying solution delivery options that properly reflect the needs of the client, including alternate service delivery and recommending pre-emptive action to mitigate anticipated risks.
• Facilitating business process re-engineering, including conducting cost-benefit analyses, evaluating both current and future needs, assessing resource requirements and championing specific opportunities for greater efficiencies that may affect multiple clients.
• Ensuring the accurate, clear and concise translation of client requirements into functional and information documentation.
• Assessing advancements and make recommendations regarding value and usefulness from different client perspectives.
• Foreseeing issues pertaining to solution options (e.g. they favourably reflect time, cost and resources constraints in terms of non-recurring (one-time) and recurring (operational) expectations and do not damage the integrity of the AERO Project.
• Work is performed under the direction of the Manager, IT Services and within the broad framework of enterprise and Cluster I&IT standards, plans and guidelines, standards, policies, procedures of the OPS, I&IT, clients' with diverse business requirements.