Ontario Public Service Careers - Job Preview
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Competition Status: Application Screening

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process visit our Hiring Steps .


Job Ad
Ministry: Ministry of Health and Long-Term Care
Division: Health Boards Secretariat
Position Title: CASE OFFICER
Duration: 2 Permanent
Location: 151 Bloor St. W., 9th Fl., Toronto, M5S 2T5, Toronto Region
Compensation Group: OPSEU
Salary: $25.74 - $29.79 per hour*
Position Status: Open
Job Code: 11OAD - Office Administration 11
Schedule: 3
Category: Administrative and Support Services
Job ID: 21652

Are you seeking a challenging, yet rewarding work environment where you can apply your strong problem solving and customer service skills? Then join the team at the Health Boards Secretariat, Ministry of Health and Long-Term Care, to perform comprehensive case management support for a number of adjudicative agencies supported by the Health Board Secretariat.
As the key and primary point of contact with health professionals, board members and the public you will work with highly confidential personal health information to respond to a range of sensitive and complex queries. Under this new case management model you will process appeals from intake to resolution and manage the flow of case documents through the case life cycle.
Qualifications:demonstrated oral and written communication and customer service skills to assess and respond to the diverse expectations, needs and cultures of clients; excellent interpersonal skills to work within a team environment; demonstrated skills in interpreting and applying complex medical and legal terminology and experience in processing cases in a legal environment; proven analytical and problem solving skills and discretion to work with highly confidential personal information with limited direction; proven organizational, planning and priority setting skills; computer proficiency to track cases and prepare correspondence; ability to research and understand the role and mandate of the Health Boards Secretariat.


Posting Date:Thursday, October 29, 2009
Closing Date:Friday, November 13, 2009
Applications must be received by the end of the closing date with the Job ID number quoted.
Apply online
or send application to:


Applications are accepted online only. As an equal opportunity employer, the OPS will provide employment accommodation if required. Contact the Regional Recruitment Centre at
1-866-994-8808, Ontario, CANADA
Fax: Faxes are not being accepted at this time.

Only applicants selected for interview will be contacted.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying to positions.

The Ontario Public Service is an equal opportunity employer.
Accommodation will be provided in accordance with the Ontario Human Rights Code.

*Indicates the salary listed as per the OPSEU Collective Agreement.