Ontario Public Service Careers - Job Preview
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Job Ad
Ministry: Ministry of Government Services
Division: Customer Services
Position Title: CUSTOMER SERVICE AGENT
Duration: 1 Temporary assignment/contract for up to nine months with possibility of extension
Location: 1004 Highway 17, Terrace Bay, P0T 2W0, North Region
Compensation Group: OPSEU
Salary: $22.57 - $25.52 per hour*
Position Status: Open
Job Code: 09OAD - Office Administration 09
Schedule: 3.7
Category: Administrative and Support Services
Job ID: 22060

A bilingual individual with a strong customer focus and excellent interpersonal skills would be the perfect fit to provide customer services at the ServiceOntario counter in Terrace Bay.
Your primary focus will be to provide quality customer services through an integrated service network by providing timely and accurate information related to government programs, products and services. You will assist customers seeking resolution to problems and networking with other service providers to appropriately refer customers` issues to them. You will also process transactions for various ministries, maintain files and electronic database systems, and produce a variety of reports and correspondence.
Qualifications:proficiency in English and advanced level oral French; strong customer service skills and well developed interpersonal and communication skills; demonstrated analytical and problem solving skills and the ability to use judgment and tact when resolving customer issues; proven organizational skills and ability to work independently in a high volume team environment; good financial record keeping skills and ability to handle cash and carry out accurate financial transactions for clients; proficiency using computer software such as word processing, spreadsheet, database, email and internet applications, and ability to research, retrieve and summarize information in written format; broad knowledge of government services and programs at the municipal, provincial and federal level; office management skills including filing, mail and purchasing.

Note: Prior to the offer of employment, in accordance with the OPS Personnel Screening Checks Policy, the top applicant(s) will be required to undergo personnel screening checks, which includes a police records check.

Posting Date:Thursday, October 29, 2009
Closing Date:Friday, November 13, 2009
Applications must be received by the end of the closing date with the Job ID number quoted.
Apply online
or send application to:


Applications are accepted online only. As an equal opportunity employer, the OPS will provide employment accommodation if required. Contact the Northern Recruitment Centre at
1-866-333-8491, Ontario, CANADA
Fax:


Only applicants selected for interview will be contacted.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying to positions.

The Ontario Public Service is an equal opportunity employer.
Accommodation will be provided in accordance with the Ontario Human Rights Code.

*Indicates the salary listed as per the OPSEU Collective Agreement.