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Job Ad
Ministry: Ministry of the Environment
Division: Environmental Sciences Standards Division
Position Title: HWIN CUSTOMER SERVICE REPRESENTATIVE (FRENCH DESIGNATED)
Duration: 1 Temporary (Up to 12 Months)
Location: 125 Resources Rd., Etobicoke, M9P 3V6, Toronto Region
Compensation Group: OPSEU
Salary: $21.59 - $24.34 per hour*
Position Status: Open
Job Code: 08OAD - Office Administration 08
Schedule: 3.7
Category: Administrative and Support Services
Job ID: 22226

As of January 1, 2002, all generators are required to register their hazardous wastes annually rather than the previous one-time only requirement, as well as pay for the costs of managing hazardous and liquid industrial waste in the province. The Hazardous Waste Information Network (HWIN) is the first of its kind to offer on-line registration, collection of monies, electronic manifesting and reporting on hazardous waste. The Help Desk function offers support to Ministry staff and external clients and users in working with HWIN.

If you are a dynamic individual that enjoys providing front-line customer service in a fast paced office environment, then consider joining the Hazardous Waste Information Unit of the Environmental Monitoring and Reporting Branch.
You will: dispense timely and accurate information about Ministry programs, policies and procedures related to management of hazardous and liquid industrial waste; ensure timely and accurate verbal and written responses to large volume and complex Hazardous Waste Information Network (HWIN) inquiries, identify and escalate issues, assist with resolution and provide input for future program improvements.
Qualifications:advanced level verbal and written French proficiency; demonstrated experience working in a help desk or call centre function, demonstrated oral and written communication, interpersonal, and customer service skills; knowledge of manifest and generator registration requirements (Regulation 347), hazardous and liquid industrial waste policies and procedures; proven analytical, problem solving and judgement skills to resolve complex and routine client problems; working knowledge of HWIN and proficiency with computer software, e.g. word processing, spreadsheets, databases.

Posting Date:Friday, October 30, 2009
Closing Date:Tuesday, November 17, 2009
Applications must be received by the end of the closing date with the Job ID number quoted.
Apply online
or send application to:


Applications are accepted online only. As an equal opportunity employer, the OPS will provide employment accommodation if required. Contact the Regional Recruitment Centre at
1-866-994-8808, Ontario, CANADA
Fax:


Only applicants selected for interview will be contacted.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying to positions.

The Ontario Public Service is an equal opportunity employer.
Accommodation will be provided in accordance with the Ontario Human Rights Code.

*Indicates the salary listed as per the OPSEU Collective Agreement.