CUSTOMER CARE REPRESENTATIVES

Individuals with a strong customer focus and excellent interpersonal skills will be the perfect fit to provide customer services at the ServiceOntario counter in Toronto.

What can I expect to do in this role?

Your primary focus will be to provide quality customer services through an integrated service network by providing timely and accurate information related to government programs, products and services. You will assist customers seeking resolution to problems and network with other service providers to appropriately refer customers' issues. You will also process transactions for various ministries, maintain files and electronic database systems, and produce a variety of reports and correspondence.

Note: These are regular part-time positions and you will work 18.125 hours a week.

How do I qualify?

Mandatory

demonstrated customer service skills and well developed interpersonal and communication skills; demonstrated analytical and problem-solving skills and the ability to use judgement and tact when resolving customer issues; proven organizational skills and ability to work independently in a high volume, team environment and assist in the training of new and existing employees; general knowledge of government services and programs at the municipal, provincial and federal level; financial record-keeping skills and ability to handle cash and carry out accurate financial transactions for clients; proficiency using computer software such as word-processing, spreadsheet, database, email and Internet applications to research, retrieve and summarize information in written format; demonstrated administrative skills.

Less qualified candidates will be considered for the Customer Service Representative 2 training level on an underfill basis.

Note: Prior to offer of employment, in accordance with the OPS Personnel Screening Checks Policy, the top applicant will be required to undergo personal screening checks, which includes a police records check.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Tuesday, December 7, 2010 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.