Do you enjoy providing a great customer service experience?If so, consider this opportunity to work with a team of professionals in our Agricultural Information Contact Centre.What can I expect to do in this role?In this role you will:• respond to client inquiries and requests (via telephone, email, fax, etc.)• provide technical advice and advisory services on a range of farm, agri-business and rural business inquiries• refer clients to program staff for detailed assistance• assist with the development and maintenance of the centre's information database• monitor and assess the centre's services and technologiesHow do I qualify?Mandatory requirement:• oral and written English and French language skills at the advanced level• ability to travel to remote locations not accessible by public transitCommunication and customer service skills:• to serve client in a call centre environment• to provide oral and written explanations and advice to clients• to tactfully manage emotional clientsAnalytical, listening and probing skills:• to assess and identify client needs• to research and retrieve relevant information in order to provide a responseKnowledge of farm, agri-business and rural business:• general understanding of agricultural production, management and marketing practices• general understanding of rural economic development techniquesOther important skills:• organizational and planning skills to determine work priorities in a high volume environment• ability to work effectively in a team environment• proficiency with a variety of computer software applications (eg. word processing, spreadsheet, database, presentation, internet, email, etc.)
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
This site is maintained by the Government of Ontario
Queen's Printer for Ontario, 2007
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