Ontario Public Service Careers - Job Preview
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Apply By: Wednesday, December 12, 2012 11:59 pm EST Print this pagePRINT
 

Competition Status: Position Filled

Approximately 121 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

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Thank you for your interest in the Ontario Public Service.

OPERATIONS MANAGER
Organization:    Ministry of Government Services
Division:    ServiceOntario - Production and Verification Services
City:    Thunder Bay
Job Term:    1 Permanent
Job Code:    AGA20 - General Administration AM-20
Salary:    $70,906.00 - $91,516.00 Per Year
Posting Status:    Open
Job ID:    48568
 View Job DescriptionView Job Description
 

Do you consider yourself a great leader? If so, bring your innovative leadership skills to the Thunder Bay Production and Verification Services Branch where you will lead service delivery and optimize staff performance.

What can I expect to do in this role?

In this challenging role, you will:

• provide leadership by managing and optimizing staff performance, effectively building teams and maximizing employee engagement and empowerment
• provide strategic advice and direction
• review and evaluate business practices, risk, customer services levels and quality standards
• develop and execute a variety of strategies, tactical plans and control mechanisms

How do I qualify?

Management and Leadership Knowledge
• You have proven strategic leadership experience
• You have the ability to manage and direct staff and strengthen employee performance while driving operational excellence in a diverse and complex environment
• You have the knowledge of human resources and labour relations management and practices to effectively lead, train, evaluate and develop staff
• You have the ability to apply principles, directives, collective agreements and guidelines relating to human resources
• You have knowledge of risk and change management strategies, issues analysis and political acuity

Communication, Organizational and Analytical Skills
• You have strong communication, presentation and consultation skills in order to effectively convey business materials, provide advice, make recommendations and manage relationships with internal and external clients
• You have a demonstrated ability to analyze, manage and resolve issues
• You have proven organizational and planning skills
• You have the ability to act as a leader to facilitate change and manage projects and new initiatives

Technical Knowledge
• You have knowledge and experience utilizing recognized service delivery principles, processes, trends, benchmarking and best business practices in customer service
• You have knowledge of policy development and political decision-making
• You have the ability to interpret and apply relevant legislation
• You have knowledge of budgeting techniques and controllership practices
• You have demonstrated experience coordinating and providing leadership across multiple business functions including customer service personnel, administration and financial administration

Additional information:

Address:  
  • 1 Permanent, 189 Red River Rd, (CORN. RED RIV./WATER ST), Thunder Bay, North Region, Personnel Security Screening Requirement
Compensation Group:   Management Compensation Plan
Schedule:   6
Category:   Management and General
Posted on:   Wednesday, November 28, 2012
 
Note:
  • Prior to the offer of employment, in accordance with the Ontario Public Service personnel screening checks policy, the top applicant(s) will be required to undergo personnel screening checks, which includes a police records check.
  • T-MG-48568/12
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from applying and/or accepting a position with the Ontario Public Service for a specific time period (e.g. one year), or from applying and/or accepting a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
 
Remember: The deadline to apply is Wednesday, December 12, 2012 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.



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The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

 
 
 
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