Do you consider yourself a great leader? If so, bring your innovative leadership skills to the Thunder Bay Production and Verification Services Branch where you will lead service delivery and optimize staff performance.What can I expect to do in this role?In this challenging role, you will:• provide leadership by managing and optimizing staff performance, effectively building teams and maximizing employee engagement and empowerment• provide strategic advice and direction• review and evaluate business practices, risk, customer services levels and quality standards• develop and execute a variety of strategies, tactical plans and control mechanismsHow do I qualify?Management and Leadership Knowledge• You have proven strategic leadership experience• You have the ability to manage and direct staff and strengthen employee performance while driving operational excellence in a diverse and complex environment• You have the knowledge of human resources and labour relations management and practices to effectively lead, train, evaluate and develop staff• You have the ability to apply principles, directives, collective agreements and guidelines relating to human resources• You have knowledge of risk and change management strategies, issues analysis and political acuityCommunication, Organizational and Analytical Skills• You have strong communication, presentation and consultation skills in order to effectively convey business materials, provide advice, make recommendations and manage relationships with internal and external clients • You have a demonstrated ability to analyze, manage and resolve issues• You have proven organizational and planning skills• You have the ability to act as a leader to facilitate change and manage projects and new initiativesTechnical Knowledge• You have knowledge and experience utilizing recognized service delivery principles, processes, trends, benchmarking and best business practices in customer service • You have knowledge of policy development and political decision-making • You have the ability to interpret and apply relevant legislation • You have knowledge of budgeting techniques and controllership practices• You have demonstrated experience coordinating and providing leadership across multiple business functions including customer service personnel, administration and financial administration
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
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Queen's Printer for Ontario, 2007
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