Ontario Public Service Careers - Job Preview
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Competition Status: Position Filled

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MANAGER, TECHNICAL SUPPORT OFFICE (AMENDED)*
Organization:    Ministry of Transportation
Division:    Labour and Transportation I&IT Cluster
City:    Downsview
Job Term:    1 Permanent
Job Code:    ASM01 - Systems Management AM-01
Salary:    $93,135.00 - $113,461.00 Per Year
Posting Status:    Open
Job ID:    49048
 View Job DescriptionView Job Description
 

The Labour and Transportation I&IT Cluster has an opportunity for you to be a key player in our tier 2 and 3 technical support team.

What can I expect to do in this role?

You will:
• manage 2nd and 3rd tier support services for the client ministry's systems to ensure a high level of availability, reliability and data integrity of the multi-tiered technical environment
• manage reliable and efficient production operation services and systems monitoring to support non-stop client business
• participate in the implementation and support our current portfolio of applications (mainframe, client/server and web based n-tiered (UNIX and Windows-Intel operations)
• provide advice to clients and senior management related to the technical environment, application and operational issues

How do I qualify?

Leadership Skills
You have:
• management skills to coach, lead and motivate staff, and to manage resources within allocated budget
• knowledge of project management principles, techniques and processes, including planning, estimating, budgeting and performance measurement to lead and coordinate concurrent, large scale projects

IT Technical Knowledge
You have:
• demonstrated knowledge of data centre operations best practices to manage multiple service providers, service level agreements, infrastructure and application support in a large, complex and integrated mainframe within an n-tier environment (i.e. UNIX and Windows-Intel operations) security principles
• knowledge of current and emerging technologies to manage the delivery of production operations for an integrated multi-platform environment
• knowledge of Information Technology Infrastructure Library (ITIL) Incident, Problem and Change Management, including Configuration, Availability and Capacity Management
• knowledge of underlying technologies such as: mainframe online and batch operations, SNA/TCP-IP networks, n-tier (UNIX and Windows-Intel operations)

Communication, Consultation and Problem Solving Skills
You have:
• demonstrated oral and written communication, interpersonal, presentation and consultation skills to establish effective relationships and provide advice to senior systems management
• negotiation skills to develop and negotiate service level agreements, operating level agreements and service provider contracts
• demonstrated problem solving and analytical skills to coordinate the resolution of technical incidents and outages, to analyze and evaluate key components of system applications and technical impacts of proposed projects

Additional information:

Address:  
  • 1 Permanent, 1201 Wilson Ave, Downsview, Toronto Region
Compensation Group:   Management Compensation Plan
Schedule:   6
Category:   Information Technology
Posted on:   Wednesday, January 2, 2013
 
Note:
  • T-MT-49048/12
    *Note: ad has been amended to reflect that this is a permanent vacancy
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from applying and/or accepting a position with the Ontario Public Service for a specific time period (e.g. one year), or from applying and/or accepting a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
 
Remember: The deadline to apply is Wednesday, January 16, 2013 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.



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Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

 
 
 
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