The Labour and Transportation I&IT Cluster has an opportunity for you to be a key player in our tier 2 and 3 technical support team.What can I expect to do in this role?You will:• manage 2nd and 3rd tier support services for the client ministry's systems to ensure a high level of availability, reliability and data integrity of the multi-tiered technical environment• manage reliable and efficient production operation services and systems monitoring to support non-stop client business• participate in the implementation and support our current portfolio of applications (mainframe, client/server and web based n-tiered (UNIX and Windows-Intel operations)• provide advice to clients and senior management related to the technical environment, application and operational issuesHow do I qualify?Leadership SkillsYou have:• management skills to coach, lead and motivate staff, and to manage resources within allocated budget• knowledge of project management principles, techniques and processes, including planning, estimating, budgeting and performance measurement to lead and coordinate concurrent, large scale projectsIT Technical KnowledgeYou have:• demonstrated knowledge of data centre operations best practices to manage multiple service providers, service level agreements, infrastructure and application support in a large, complex and integrated mainframe within an n-tier environment (i.e. UNIX and Windows-Intel operations) security principles• knowledge of current and emerging technologies to manage the delivery of production operations for an integrated multi-platform environment• knowledge of Information Technology Infrastructure Library (ITIL) Incident, Problem and Change Management, including Configuration, Availability and Capacity Management• knowledge of underlying technologies such as: mainframe online and batch operations, SNA/TCP-IP networks, n-tier (UNIX and Windows-Intel operations)Communication, Consultation and Problem Solving SkillsYou have:• demonstrated oral and written communication, interpersonal, presentation and consultation skills to establish effective relationships and provide advice to senior systems management• negotiation skills to develop and negotiate service level agreements, operating level agreements and service provider contracts• demonstrated problem solving and analytical skills to coordinate the resolution of technical incidents and outages, to analyze and evaluate key components of system applications and technical impacts of proposed projects
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