Ontario Public Service Careers - Job Preview
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Apply By: Tuesday, January 22, 2013 11:59 pm EST Print this pagePRINT
 

Competition Status: Position Filled

Approximately 125 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

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Thank you for your interest in the Ontario Public Service.

TELEPHONE ADVISOR
Organization:    Ministry of Labour
Division:    Operations Division
City:    Hamilton
Job Term:    1 Temporary
Job Code:    10OAD - Office Administration 10
Salary:    $24.62 - $28.97 per hour*
Posting Status:    Open
Job ID:    49316
 View Job DescriptionView Job Description
 

Here is an opportunity to use your superior customer service skills to provide information to the public on the Occupational Health and Safety Act for the Ministry of Labour.

What can I expect to do in this role?

You will provide information and resolve telephone and written inquiries by advising clients of their legislative rights and obligations regarding the Occupational Health and Safety Act and all regulations under the Act.

How do I qualify?

Mandatory requirements:
• you have oral French language skills at an advanced level

Working with policies, procedures and information:
• you have experience interpreting and explaining legislation, regulations, policies and practices

Communication and telephone customer service skills:
• you have strong oral communication and interpersonal skills to provide information to the public
• you are able to provide accurate and consistent information to clients
• you have knowledge of call management techniques
• you have active listening, comprehension and probing skills
• you have strong written communication skills to prepare event details and liaise with internal contacts

General skills:
• you have research, analytical and problem solving skills to assess and resolve complaints
• you can identify contentious issues and work under pressure
• you have experience using a variety of computer software to access and research information and prepare various reports

Additional information:
Address:  
  • 1 Bilingual Temporary, duration up to 6 months, 119 King Street West, Hamilton, West Region
Compensation Group:   Ontario Public Service Employees Union
Schedule:   3
Category:   Customer and Client Services
Posted on:   Tuesday, January 8, 2013
 
Note:
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from applying and/or accepting a position with the Ontario Public Service for a specific time period (e.g. one year), or from applying and/or accepting a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
 
Remember: The deadline to apply is Tuesday, January 22, 2013 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.



Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.


The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

 
*Indicates the salary listed as per the OPSEU Collective Agreement.
 
 
 
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