Here is an opportunity to use your superior customer service skills to provide information to the public on the Occupational Health and Safety Act for the Ministry of Labour.What can I expect to do in this role?You will provide information and resolve telephone and written inquiries by advising clients of their legislative rights and obligations regarding the Occupational Health and Safety Act and all regulations under the Act.How do I qualify?Mandatory requirements:• you have oral French language skills at an advanced levelWorking with policies, procedures and information:• you have experience interpreting and explaining legislation, regulations, policies and practicesCommunication and telephone customer service skills:• you have strong oral communication and interpersonal skills to provide information to the public• you are able to provide accurate and consistent information to clients• you have knowledge of call management techniques• you have active listening, comprehension and probing skills• you have strong written communication skills to prepare event details and liaise with internal contactsGeneral skills:• you have research, analytical and problem solving skills to assess and resolve complaints• you can identify contentious issues and work under pressure• you have experience using a variety of computer software to access and research information and prepare various reports
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
This site is maintained by the Government of Ontario
Queen's Printer for Ontario, 2007
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