Are you seeking to expand your skill set and thrive on providing outstanding customer service? Do you have experience and success working in a fast-paced, high-volume team environment? If so, consider this challenging opportunity within ServiceOntario.What can I expect to do in this role?In this role you will:• Work in a team environment to process intake of vital event documents and customer service requests (internal and external)• Deal calmly and effectively with clients over the phone and in person to provide accurate information• Review and process documents for accuracy, completeness and compliance with legislation• Data entry of information into a database • Process all requests in a timely manner to meet time frames• Assist clients in resolving issues in order to register vital events• Build and maintain relationships with various partnersHow do I qualify?Technical Knowledge and Interpretation Skills• You are able to interpret and apply relevant legislation, programs and policies required to process registration and services• You have proven ability to maintain confidentiality and security of personal and confidential informationProblem Solving and Analytical Skills• You can interpret and evaluate information for accuracy and completeness and ensure compliance to legislation and policies• You are able to investigate and compile information to make decisionsCommunication and Interpersonal Skills• You demonstrate tact and diplomacy when dealing with the public, businesses and clients• You can work effectively as a member of a team in a fast-paced, high pressure environmentComputer Skills• You can operate technical equipment to process documents, customer service requests and generate correspondence• You are proficient with computer programs including word processing and imaging software
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
This site is maintained by the Government of Ontario
Queen's Printer for Ontario, 2007
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