Ontario Public Service Careers - Job Preview
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Apply By: Thursday, March 7, 2013 11:59 pm EST Print this pagePRINT
 

Competition Status: Application Screening

Approximately 411 individuals applied for this opportunity; based on the screening results, we anticipate that for each vacancy 3-5 individuals will be selected to proceed to the next phase of the competition.

We are screening ALL applications received on or before the closing date and rating them against the qualifications outlined in the job ad. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will be invited to continue in the hiring process.

To learn about our recruitment process, visit our Hiring Steps.

TEAM REPRESENTATIVE
Organization:    Ministry of Government Services
Division:    Logistics Services Branch - ServiceOntario
City:    Thunder Bay
Job Term:    3 Permanent
Job Code:    08OAD - Office Administration 08
Salary:    $22.45 - $26.09 per hour*
Posting Status:    Open
Job ID:    52050
 View Job DescriptionView Job Description
 

Are you seeking to expand your skill set and thrive on providing outstanding customer service? Do you have experience and success working in a fast-paced, high-volume team environment? If so, consider this challenging opportunity within ServiceOntario.

What can I expect to do in this role?

In this role you will:

• Work in a team environment to process intake of vital event documents and customer service requests (internal and external)
• Deal calmly and effectively with clients over the phone and in person to provide accurate information
• Review and process documents for accuracy, completeness and compliance with legislation
• Data entry of information into a database
• Process all requests in a timely manner to meet time frames
• Assist clients in resolving issues in order to register vital events
• Build and maintain relationships with various partners

How do I qualify?

Technical Knowledge and Interpretation Skills
• You are able to interpret and apply relevant legislation, programs and policies required to process registration and services
• You have proven ability to maintain confidentiality and security of personal and confidential information

Problem Solving and Analytical Skills
• You can interpret and evaluate information for accuracy and completeness and ensure compliance to legislation and policies
• You are able to investigate and compile information to make decisions

Communication and Interpersonal Skills
• You demonstrate tact and diplomacy when dealing with the public, businesses and clients
• You can work effectively as a member of a team in a fast-paced, high pressure environment

Computer Skills
• You can operate technical equipment to process documents, customer service requests and generate correspondence
• You are proficient with computer programs including word processing and imaging software

Additional information:
Address:  
  • 3 Permanent, 189 Red River Rd, (CORN. RED RIV./WATER ST), Thunder Bay, North Region
Compensation Group:   Ontario Public Service Employees Union
Schedule:   3.7
Category:   Administrative and Support Services
Posted on:   Thursday, February 21, 2013
 
Note:
  • The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
  • The minimum salary rates identified in this posting are subject to revision as a result of the recently agreed to OPSEU collective agreement covering the period of January 1, 2013 to December 31, 2014.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from applying and/or accepting a position with the Ontario Public Service for a specific time period (e.g. one year), or from applying and/or accepting a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
 
Remember: The deadline to apply is Thursday, March 7, 2013 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.



Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.


The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

 
*Indicates the salary listed as per the OPSEU Collective Agreement.
 
 
 
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