Are you a nursing professional interested in promoting the health, safety, dignity and rights of residents in Ontario's Long-Term Care (LTC) Homes?If so, we have a job for you.What can I expect to do in this role?In these positions, you will:• gather, document, assess and triage information (concerns, complaints and critical incidents) received regarding Long-Term Care Homes in Ontario• determine the severity of the information received and outline the associated risks to residents• determine the inspection program's response and action• support and conduct inquiries and off-site inspections as required• prepare correspondence, briefing notes and other materials as requiredHow do I qualify?Mandatory requirements:• current registration as a Registered Practical Nurse (at minimum) with the College of Nurses of OntarioCommunication, listening and interviewing skills:• to deal with contentious issues, sensitive personal health information and complaints from upset or angry individuals• to effectively communicate with the residents, complainants, stakeholders, the public and LTC Home staff• to communicate with persons about complex health care issuesClinical nursing and assessment skills:• to assess information gained from discussions and interviews regarding the care and services provided to residents • to determine if there is a true risk of harm to residents• to discuss medically complex situations and current clinical best practices with other health professionals • to determine what legislative requirements may be in non-complianceKnowledge of health care operations:• knowledge of long-term care homes and health care system operations• knowledge of current health care practices (e.g. medication administration, skin and wound care, pain management, responsive behaviours, etc.)• ability to interpret, apply and ensure compliance with relevant acts and regulations governing Long-Term Care homes (e.g. Long-Term Care Homes Act, 2007, the Provincial Offences Act, etc.)Problem-solving and conflict resolution skills:• to appropriately respond to complaints about resident care and services • to prepare ministerial responses to resident care issues• to diffuse and resolve contentious and highly sensitive issuesOther important skills:• written communication and computer skills to develop correspondence and briefing notes• ability to work collaboratively within a provincial team• ability to work independently and make logical decisions in an emotional, high stress environment
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
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Queen's Printer for Ontario, 2007
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