Do you have demonstrated experience and knowledge of Canadian Immigration and Citizenship regulations and procedures?Consider this unique opportunity to support Ontario's Provincial Nominee Program (PNP)What can I expect to do in this role?In this role, you will:• manage, track, handle, process, store applications throughout the application process• organize and verify documentation in each application to ensure it is complete and ready for assessment• prepare and issue all program letters to applicants, including but not limited to acknowledgement, missing information, work permit support and decision letters• provide direct service, guidance and assistance to clients, stakeholders, other governmental and non-governmental agencies and the general public• generate statistical reports and queries on application trends, characteristics and service timeframesHow do I qualify?Immigration Knowledge and Experience:• you have knowledge of immigration selection programs in Canada to provide accurate information in response to inquiries and to provide appropriate advice and assistance to clients• you know and can interpret and apply the Immigration and Refugee Protection Act (IRPA) and Immigration and Refugee Protection Regulations (IRPR)• you have knowledge of Canadian immigration documents, work reference documents, Canadian Revenue Agency financial documents, educational credential documents • you can properly assess supporting documents submitted to the program and detecting fraudulent documentsAnalytical and Problem Solving Skills:• you can assess PNP applications for completeness and compliance with established specific criteria and required documentation• you can identify trends in applications, resolve client complaints and resolve problems where clear application of existing practice or process may not be readily available• you can compile metrics and trends from applications and follow-ups with clients, as well as conduct analysis based on compiled metricsCommunication and Interpersonal Skills:• you can provide assistance to applicants by explaining program criteria and procedures, requesting additional or missing information• you can discuss PNP files and status with consultants and managers• you can prepare letters with details regarding the specifics of each application, for example missing documentation• you can conduct independent interviews of clients, in person and by phone, as well as conduct site visits as required to ascertain information related to clients' applications to the program and calm irate clientsComputer Skills:• you have knowledge of case processing systems, operations of personal computers along with the Microsoft Suite of applications• you can use spreadsheet programs to produce program materials and templates, develop and maintain tracking systems, and produce PNP status reports• you can prepare statistical reports from queries in PNP case processing systems and spreadsheets (e.g., Excel)
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
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Queen's Printer for Ontario, 2007
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