Ontario Public Service Careers - Job Preview
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Competition Status: Position Filled

Approximately 181 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

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Thank you for your interest in the Ontario Public Service.

SERVICE DELIVERY MANAGER
Organization:    Ministry of Training, Colleges and Universities
Division:    Peterborough Area Office
City:    Peterborough
Job Term:    1 Permanent
Job Code:    AGA20 - General Administration AM-20
Salary:    $70,906.00 - $91,516.00 Per Year
Posting Status:    Open
Job ID:    53171
 View Job DescriptionView Job Description
 

Do you have knowledge of employment programs and services? Are you interested in applying your program management experience to manage the delivery of employment programs and services to the public? If so, then consider this exciting management opportunity.

What can I expect to do in this role?

As the Service Delivery Manager you will:

• Provide leadership and direction, in an assigned geographic area, for the establishment of a service delivery framework for provincial employment programs and services, including human resources interventions, income support assistance, and outreach within the community and/or communities;
• Provide clients with access to effective labour market services;
• Manage the office operations and multi-disciplinary staff within a team environment, including accountability for a large program budget;
• Lead in the development of local strategies, and activities to support the delivery of responsive employment programs and services to the public, aligned with emerging priorities, market conditions and government directions.

How do I qualify?

Leadership & Management Skills:
• You can manage and motivate staff to achieve results;
• You can evaluate and appraise staff performance;
• You effectively manage labour relations through knowledge of collective agreements, legislation, policies and best practices;
• You can set goals and priorities based on an organizational mandate and vision.

Communication/Interpersonal & Conflict Management Skills:
• You have demonstrated exceptional communication skills;
• You can prepare clear and concise reports;
• You use interpersonal skills to consult and negotiate with stakeholders;
• You have proven conflict management skills to de-escalate challenging situations with dissatisfied clients.

Program Management, Operational & Strategic Planning Experience:
• You have experience in developing and leading high-performing teams;
• You have experience in establishing positive working relationships with community organizations;
• You have experience in leading the delivery of programs and services through both staff and transfer payment agencies;
• You have experience reviewing and analyzing community-based service programs.
• You have experience in implementing office procedures that ensure program targets are met resulting in high quality program services;
• You have experience managing operations within an office environment.
• You have experience reviewing and analyzing programs such as community-based services.

Program Knowledge:
• You have demonstrated knowledge of risk-based program delivery, transfer payment accountability and community development;
• You can lead the delivery of programs and services using a performance management approach;
• You have knowledge of various computer applications and program databases including information management systems to measure the effectiveness of program and service delivery.

Additional information:

Address:  
  • 1 Permanent, 901 Landsdowne St W, Peterborough, East Region, Canadian Police Information Centre (CPIC) and Personnel Security Screening Requirement
Compensation Group:   Management Compensation Plan
Schedule:   6
Category:   Management and General
Posted on:   Thursday, April 18, 2013
 
Note:
  • The successful candidate will be required to undergo a satisfactory criminal reference check prior to the commencement of employment.
  • Prior to the offer of employment, in accordance with the Ontario Public Service personnel screening checks policy, the top applicant(s) will be required to undergo personnel screening checks, which includes a police records check.
  • E-TU-53171/13
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from applying and/or accepting a position with the Ontario Public Service for a specific time period (e.g. one year), or from applying and/or accepting a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
 
Remember: The deadline to apply is Thursday, May 2, 2013 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.



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The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

 
 
 
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