Application submissions for Summer Employment Opportunities with the Ontario Public Service
On Sunday March 1, 2015, our system experienced technical problems dealing with the high volume of applications on the OPS Careers website for summer jobs. As a result, some applicants may have received error messages preventing them from successfully applying.
We apologize for any inconvenience, and have extended the application period from March 6 to March 9th ending 11:59 p.m. There is no need to reapply if you successfully applied to a posted position.
At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services; online, in person and by phone.Our vision is to be recognized for meeting or exceeding customer expectations with our service, solutions, leadership and people - Every time!If you strive to provide customers with a positive service experience and thrive in a fast-paced, team driven environment, then a career as a customer service representative is for you!What can I expect to do in this role?In this role, you will:• Provide quality over the phone customer service by providing timely and accurate information related to government programs, products and services in a contact centre, customer service oriented environment• Provide interpretation of guidelines, directives and procedures• Provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution• Maintain files and electronic database systems• Produce a variety of reports and correspondenceHow do I qualify?Mandatory• Proficiency in English and advanced level French required for Bilingual positions onlyCustomer Service and Communication Skills• You have experience providing customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume, customer service or call centre environment• You are a clear, concise oral communicator and can ask appropriate questions to better understand customer inquiries• You have written communication skills to prepare correspondence• You have exceptional interpersonal skills to interact with the public and resolve customer complaints• You have knowledge of customer service practices and principles to provide professional, responsive customer service and careProblem Solving and Analytical Skills• You have demonstrated analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action• You can effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed• You demonstrate judgment and tact when interacting with customersCollaboration and Organizational Skills• You have flexibility and collaboration skills to effectively work in a team-driven environment and ensure that operational requirements are being met• You can interact with other team members to discuss varying points of views, ideas and opinions to help make decisions• You can organize and prioritize workloadsRelevant Knowledge• You have demonstrated ability to reference, research and apply relevant legislation, regulations and guidelines (e.g. where applicable, Freedom of Information and Privacy Act, etc.)Computer and Administrative Skills• You are proficient with word processing, spreadsheet, database, email and internet applications• You can use computers to research, retrieve and summarize information• You can accurately maintain filing systems
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
This site is maintained by the Government of Ontario
Queen's Printer for Ontario, 2007
1/9/2015 6:50:12 PM