Your excellent analytical and customer service skills are needed to support the administration of various tax credit programs in this opportunity with the Program Delivery Division.NOTE: The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming full-time Permanent or Temporary (various duration) opportunities within the next eighteen months following the closing date of the job ad posting.What can I expect to do in this role?You will:- review and analyze applications and exception reports- resolve eligibility questions and discrepancies- provide information and customer service to a diverse client group- collect monies for adjusted/disallowed payments and tax credits, and generate payments when eligibleHow do I qualify?Knowledge:- knowledge of tax credits and benefits programs to ensure compliance and to collect delinquent accounts- ability to interpret and apply relevant legislation, policies and procedures- understanding of related federal and provincial programs to appropriately refer clients- knowledge of collection activities to ensure maximum recovery of payments and determine appropriate course of actionSkills:- analytical skills and ability to exercise sound judgment- planning and organizational skills to set priorities, meet program deadlines and maintain high levels of productivity- excellent oral/written communication, interpersonal and customer service skills- experience with online and batch computer systems and ability to use computer software
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
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Queen's Printer for Ontario, 2007
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