Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.What can I expect to do in this role?As a customer service provider and member of the program delivery team, you will: • respond to telephone calls • provide general information on program requirements to callers • process mail• maintain filing systems and fully utilize database information to process forms and documentsHow do I qualify?Customer Service and Communication Skills• you have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person and by telephone contact• you are able to understand and apply the regulations, policies, and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner• you are aware of and sensitive to various client disabilities• you have oral communication skills to provide responses to program information requests from clients and colleagues • you have written communication skills to respond to client enquires, and update reports• you demonstrate interpersonal and listening skills to elicit information and support team membersOffice Administration and Computer Skills• you demonstrate knowledge of general office procedures, practices and routine office equipment• you are able to work in a fully automated environment using online databases to input/access client information• you can use software such as Word, Excel and email to produce reports, forms and lettersPlanning and Organizational Skills• you are able to organize and coordinate workflow, assess priorities and meet deadlines• you can work effectively in a team and with autonomy
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
This site is maintained by the Government of Ontario
Queen's Printer for Ontario, 2007
1/9/2015 6:50:12 PM