Your strong client-focused, consultation and analytical expertise is needed to deliver the Ontario Disability Support Program (ODSP), using a case management approach.What can I expect to do in this role?You will:• provide customer service and consultation to clients• collect and evaluate information to determine eligibility for ODSP Income and Employment Supports• make adjustments to entitlements and resolve conflict situations• explain legislation and ministry initiatives• prepare a range of communication materials• plan and deliver information sessions to clients and stakeholders, on community-based employment supportsHow do I qualify?Customer Service and Communication Skills• you can provide effective customer service to clients with disabilities• you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations• you have effective communication and consulting skills to write clear, concise reports and conduct information sessions• you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers• you have interviewing skills to conduct interviews with clients by phone or in person• you have effective listening skills to determine client needs and make appropriate referralsKnowledge• you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities• you have knowledge of labour market trends• you are able to interpret and apply legislation in order to review/determine program eligibility and identify infractionsAnalytical, Planning and Organizational Skills• you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines• you have demonstrated analytical skills to collect, document and evaluate information• you are able to work in a team environment
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
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Queen's Printer for Ontario, 2007
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