The Office of the Independent Police Review Director (OIPRD) is an independent civilian organization that handles complaints from the public about police in Ontario. This includes 59 police forces and 165 OPP Detachments across the province.Within this context, the position provides administrative and registrar expertise and management of the unit under the direction of the Independent Police Review Director (IPRD) and the Chief Operations Officer (COO).We are seeking a dynamic and energetic manager with strong operations, relationship and change management skills to lead the case management function of the agency.What can I expect to do in this role?In this role, you will:• lead and manage the OIPRD Case Management and Registrar functions, comprising public inquiry, intake, registration, mediation, and casemanagement in compliance with the Independent Police Review Act, 2007• ensure that inquiry and case management operational policies and processes reflect best practices and support the efficient and effective processing of complaints from the public• ensure the quality control, monitoring and continuous improvement of the inquiry and complaint processesHow do I qualify?Leadership Skills:• You have proven leadership, time management and organization skills • You have experience leading teams and providing leadership on all service delivery to clients• You have demonstrated management skills to manage a diverse teamProgram Delivery and Business Knowledge and Skills:• You have knowledge of the principles and practices of case management and case management systems to ensures the provision of an efficient and effective intake and case management program for OIPRD• You have knowledge of the theories, principles and practices of mediation/ negotiation to ensure that mediation practices model the principles of fairness, transparency and effectiveness to all stakeholdersCommunication and Stakeholder Relations:• You demonstrate oral and written communications skills to communicate with internal and external stakeholders and with complainants• You can develop and deliver training sessions for section staff• You have the ability to prepare and present reports and information to senior management and to represent the OIPRD at conferences and forums• You demonstrate political acumen to maintain positive relationships with high profile stakeholder groups (police services, police associations, advocacy groups) who may have conflicting priorities in high profile complaint situationsAnalytical and Problem Solving Skills:• You demonstrate analytical and problem solving skills to develop and analyze quality control audit, projections, and statistical information/reports as well as identify opportunities for program and process improvementsConsultation, Consensus-Building and Interpersonal Skills:• You have consultation, consensus-building and interpersonal skills to guide section staff in the application of case management best practices and effective mediation practices and liaise effectively with internal and external stakeholders, including senior officers of police services
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
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Queen's Printer for Ontario, 2007
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