Ontario Public Service Careers - Job Preview
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Apply By: Thursday, September 26, 2013 11:59 pm EDT Print this pagePRINT
 

Competition Status: Selection Process

Approximately 89 individuals applied for this opportunity; based on the screening results, we anticipate that for each vacancy 3-5 individuals will be selected to proceed to the next phase of the competition.

Applicants who have best demonstrated how they have met the qualifications in the job ad will be invited by phone and/or email to take part in this step of our hiring process. This is your opportunity to show us how you best meet the qualifications outlined in the job ad. Based on the qualifications in the job ad, there may be a written test, presentation and/or an interview.

To learn about our recruitment process, visit our Hiring Steps.

COMMUNICATIONS OPERATOR (BILINGUAL, ON-CALL)
Organization:    Ministry of Transportation
Division:    East Region Radio Room
City:    Ottawa
Job Term:    1 Temporary (6 months, with possible extension)
Job Code:    16708 - Communications Operator 2
Salary:    $24.43 - $27.08 Per Hour*
Posting Status:    Open
Job ID:    56840
 View Job DescriptionView Job Description
 

A challenging opportunity exists for a bilingual individual with exceptional communication and problem-solving skills to excel as an integral communication link between various field operations and offices.

Please note: This is a 24/7 operation for which you would be on-call.

What can I expect to do in this role?

You will:

• Maintain continuous radio contact with maintenance staff, contact emergency services to manage highway incidents;
• Monitor the Highway 417 video camera system;
• Provide traffic updates to media outlets;
• Utilize changeable message signs to manage incidents and provide back-up for the switchboard/receptionist.

During winter, you will:

• Update field staff with regular weather forecasts;
• Call for and receive road reports, record the information and;
• Prepare summary reports of road and weather conditions, winter maintenance operations, incidents and occurrences.

How do I qualify?

Mandatory:
• Proficiency in English and advanced level oral French.

Tact, judgement and analytical skills:
• Ability to exercise tact, judgment, analytical and decision-making skills in dealing with a variety of highway emergency situations to implement the appropriate actions.

Customer service, interpersonal and communication skills:
• Demonstrated effective customer service, interpersonal, oral and written communication skills.

Organizational skills:
• Ability to produce and maintain accurate records of maintenance activities, manage incoming and outgoing emergency calls, road and weather reports and unusual occurrences.

Knowledge and technical skills:
• Ability to dispatch emergency services and to communicate clearly using a sophisticated two-way radio system
• Knowledge of Ontario Provincial highway network
• Ability to reference locations on a map quickly.

Additional information:

Address:  
  • 1 Bilingual Temporary - Irregular On-Call, duration up to 6 months, 347 Preston, Ottawa, East Region
Compensation Group:   Ontario Public Service Employees Union
Schedule:   4.7
Category:   Customer and Client Services
Posted on:   Thursday, September 12, 2013
 
Note:
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from applying and/or accepting a position with the Ontario Public Service for a specific time period (e.g. one year), or from applying and/or accepting a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
 
Remember: The deadline to apply is Thursday, September 26, 2013 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.



Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.


The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

 
*Indicates the salary listed as per the OPSEU Collective Agreement.
 
 
 
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