A challenging opportunity exists in the Emergency Health Services Branch, Cambridge Central Ambulance Communications Centre.What can I expect to do in this role?We are seeking a dedicated individual to:• Work rotating shifts in a 24/7 environment; • Process 9-1-1 emergency and non-emergency requests for ambulance service; • Direct ambulance movements; • Provide pre-arrival instructions; • Communicate with individuals under stress; • Operate complex computer-aided telecommunications equipment.How do I qualify?MANDATORY:Job offer conditional upon: • Satisfactory criminal record check; • Valid standard first-aid and targeted responder CPR certificate; • Successful completion of Windows computer-based training; • Followed by Ambulance Communications Officer provincial certification; • Restricted Radio Operator certification and • Successful completion of on-the-job training.RELEVANT SKILLS AND KNOWLEDGE:• Strong multi-tasking, organizational and memory recall skills; • Ability to maintain control under pressure and use professional judgment; • Excellent critical thinking, decision making and problem solving skills; • Skill in handling situations in a professional manner; • Excellent leadership, customer service, interpersonal, verbal and written communications skills; • Proficiency in computer software and computer-based telecommunications applications; • Good understanding of spatial concepts (e.g., reading maps, calculating time, distance and movement); • Demonstrated ability to interpret and apply policies, procedures and information; • Typing at 35 wpm with 90% accuracy. Only candidates who clearly identify they meet these qualifications will be considered.
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Queen's Printer for Ontario, 2007
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