Ontario Public Service Careers - Job Preview
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Apply By: Sunday, March 2, 2014 11:59 pm EST Print this pagePRINT
 

Approximately 49 individuals applied for this opportunity; based on the screening results, we anticipate that for each vacancy 3-5 individuals will be selected to proceed to the next phase of the competition.

We are currently screening ALL applications received on or before the closing date against position criteria. Applicants whose resume and cover letter best demonstrate how they meet the qualifications to do the job will proceed in the hiring process. Only successful candidates will be contacted.

STUDENT - TECHNICAL IT ASSISTANT
Organization:    Various Ministries
Division:    Various Divisions and Branches
City:    London, St Catharines
Job Term:    6 Temporary positions between 7–16 weeks duration, starting in May or June
Job Code:    Student 1 - Student Level 1, Student 2 - Student Level 2
Salary:    $10.25 - $11.10 Per Hour*
Posting Status:    Open
Job ID:    63555
 

This job posting represents multiple positions within different ministries and locations across Ontario noted in the city list above. You will be required to identify the cities you are interested in applying to. Because some cities may be located in distant or remote areas in Ontario please confirm the location using Google Maps when applying. Note: relocation expenses are not covered by ministries.

Describe your skills, knowledge and relevant paid work or volunteer experience in the related questions on this application form. Resumes and cover letters cannot be attached.

To assist you with the application process please visit the Summer Employment Opportunities website and view the following resources:
- Eligibility Requirements
- Apply Online - Student Application Guide - item 1 in Key Resources

What can I expect to do in this role?

Work Description:

• Support staff with delivering desktop support to meet client information technology needs
You may be required to work on some or all of the following tasks:
• Provide technical support to clients by email, phone, in person, or using remote access
• Assist with Investigating, analyzing and resolving all operational incidents, requests for change; determine root causes and develop solutions that consider systems administration, technical, operational and service problems
• Plan, organize, coordinate and manage daily assigned work
• Work may require experience specified/listed in the questions below or other similar tasks as assigned

How do I qualify?

Mandatory
All positions require students to be 15 years of age on the first day of employment with no age limit.

Some positions require students to be 15-24 years of age (or 15-29 years of age if you are a person with a disability) on the first day of employment due to program funding.

Some positions on this job ad will require the successful candidate to undergo a general-level screening check, which includes a criminal record check, at their own expense.

Qualification Requirements
Communication and Interpersonal Skills
• You apply your written communication skills to prepare a variety of documents (e.g. reports, document findings, record data, presentations, meeting minutes, etc.)
• You apply your consultation and oral/listening communications skills to understand clients needs and requirements and share your knowledge with staff and/or clients
• You apply your initiative and interpersonal skills to work collaboratively within a multi-disciplinary team

Technical Skills and Knowledge
• You apply your knowledge of theory and principles of IT process including incident, problem and change management and related methods, techniques, practices and standards
• You apply your knowledge and/or experience in translating technical terminology and approaches into plain language for non-technical users
• You apply your problem solving, investigative and evaluation skills to investigate, evaluate and resolve systems, operational and service issues
• You apply your experience using Microsoft Office product suite, such as word processing (Word), spreadsheets (Excel), databases; email and Internet to conduct research and prepare a variety of documents

Analytical and Organizational Skills
• You apply your planning and organizational skills to collect, organize, review and verify information/data through review of files, reports, and other means
• You work independently or as part of a team; you plan, organize and prioritize your time to meet competing deadlines

Pre-Screening Questions

  • *Are you a resident of Ontario?

  • *Are you legally entitled to work in Canada?

  • *Are you 15 years of age or older?

  • *Are you either 15-24 years of age (or 15-29 years of age for a person with a disability)?

  • *Please indicate your student status:

  • *Please indicate when you will be available to start work:

  • *If you are considered for a job that requires a personal security screening check, will you consent to the screening?

  • *Are you willing to be considered for other Summer Employment Opportunities positions, if available?

  • *Tell us why you are interested in this position (2000 character max - response mandatory)

  • *Describe all relevant skills, knowledge and/or experience (volunteer/paid work) which would contribute to your success in this role (2000 character max - response mandatory)

  • *Continue to describe all relevant skills, knowledge and/or experience (volunteer/paid work) which would contribute to your success in this role, or enter "nil" (2000 character max - response mandatory)

  • *List your academic activities including achievements, awards, recognition, etc. (2000 character max - response mandatory)

  • *Experience providing information to clients including answering the phone, e-mail and in-person inquiries

  • *Experience planning, organizing and coordinating routine office work e.g. assemble and prepare information and materials, prioritize tasks to meet competing deadlines

  • *Experience developing and distributing a range of documents e.g. spreadsheets, reports, graphs, agendas, presentations, correspondence etc

  • *Experience conducting research, performing analysis and compiling, synthesizing and summarizing information

  • *Technical knowledge and experience with Windows Operating Systems, Microsoft Office Suite, and hardware components

  • *Experience developing full service solutions that consider systems administration, technical, operational and service problems

  • *Experience investigating, evaluating and resolving operational incidents and/or requests for change to determine root cause

 

Additional information:

Address:  
  • 5 Temporary, duration up to 16 weeks, St Catharines, West Region
  • 1 Temporary, duration up to 16 weeks, London, West Region
Compensation Group:   Ontario Public Service Employees Union
Schedule:   33.5
Category:   Student Summer Employment Opportunities
Posted on:   Friday, February 14, 2014
 
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from applying and/or accepting a position with the Ontario Public Service for a specific time period (e.g. one year), or from applying and/or accepting a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
 
Remember: The deadline to apply is Sunday, March 2, 2014 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.



Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.


The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

 
*Indicates the salary listed as per the OPSEU Collective Agreement.
 
 
 
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