The Office of the Chief Electoral Officer, Technology Services Division, seeks a skilled leader to oversee Help Desk support services to office computer systems, field system hardware/software and related equipment.What can I expect to do in this role?You will: • Supervise the daily activities of Helpdesk Technicians who conduct hardware/software installation/maintenance work, including installation of standard and non-standard hardware/software; • Liaise with external support vendors to resolve issues and manage SLAs;• Oversee the resolution of desktop support problems and ensure internal service level agreements are met; • Provide management reports on helpdesk operations and issues; • Plan, research, design and manage upgrades for desktop resources and workstation rollouts; • Maintain accurate records of equipment and manage add/move/change requests; and• Create, upgrade, maintain and organize documentation such as: instruction manuals, request forms, service catalogs, process diagrams, etc.How do I qualify?Knowledge and Skills• Previous supervisory experience in a technical helpdesk environment;• Sound working knowledge of Microsoft Windows, Windows Server, Microsoft Office, Microsoft SharePoint, knowledge of installation techniques and methods for hardware and software, including operating systems, non-standard hardware and software and emerging technology; • Demonstrated supervisory and leadership skills; • Excellent oral and written communication skills; • Good interpersonal skills; • Well-developed analytical and organizational skills; • Knowledge of new trends and technologies in the IT industry; • Must be available to work various shifts.
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
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Queen's Printer for Ontario, 2007
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