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HELPDESK SUPERVISOR
Organization:    Chief Election Officer
Division:    Technology Services Division
City:    Toronto
Job Term:    1 Temporary Assignment/Secondment to August 29, 2014
Job Code:    EO/005 - Elections Ontario
Salary:    $53,658.00 - $68,793.00 Per Year
Posting Status:    Open
Job ID:    65617
 

The Office of the Chief Electoral Officer, Technology Services Division, seeks a skilled leader to oversee Help Desk support services to office computer systems, field system hardware/software and related equipment.

What can I expect to do in this role?

You will:

• Supervise the daily activities of Helpdesk Technicians who conduct hardware/software installation/maintenance work, including installation of standard and non-standard hardware/software;
• Liaise with external support vendors to resolve issues and manage SLAs;
• Oversee the resolution of desktop support problems and ensure internal service level agreements are met;
• Provide management reports on helpdesk operations and issues;
• Plan, research, design and manage upgrades for desktop resources and workstation rollouts;
• Maintain accurate records of equipment and manage add/move/change requests; and
• Create, upgrade, maintain and organize documentation such as: instruction manuals, request forms, service catalogs, process diagrams, etc.

How do I qualify?

Knowledge and Skills
• Previous supervisory experience in a technical helpdesk environment;
• Sound working knowledge of Microsoft Windows, Windows Server, Microsoft Office, Microsoft SharePoint, knowledge of installation techniques and methods for hardware and software, including operating systems, non-standard hardware and software and emerging technology;
• Demonstrated supervisory and leadership skills;
• Excellent oral and written communication skills;
• Good interpersonal skills;
• Well-developed analytical and organizational skills;
• Knowledge of new trends and technologies in the IT industry;
• Must be available to work various shifts.

Additional information:

Address:  
  • 1 Temporary, duration up to 4 months, Toronto, Toronto Region
Compensation Group:   Excluded
Schedule:   N/A
Category:   Information Technology
Posted on:   Friday, April 25, 2014
 
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from applying and/or accepting a position with the Ontario Public Service for a specific time period (e.g. one year), or from applying and/or accepting a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
 
Remember: The deadline to apply is Friday, May 2, 2014 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.



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The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

 
 
 
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