Ontario Public Service Careers - Job Preview
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Apply By: Tuesday, August 19, 2014 11:59 pm EDT Print this pagePRINT
 

Competition Status: Posting Cancelled

Approximately 38 individuals applied for this opportunity.

Due to operational reasons the recruitment for this position has been cancelled.

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Thank you for your interest in the Ontario Public Service.

CLIENT SERVICE REPRESENTATIVE
Organization:    Ministry of Labour
Division:    Office of the Worker Adviser
City:    Thunder Bay
Job Term:    1 Temporary 12 months with possibility of extension
Job Code:    08OAD - Office Administration 08
Salary:    $22.45 - $26.09 Per Hour*
Posting Status:    Open
Job ID:    68055
 View Job DescriptionView Job Description
 

Are you a self-starter and a collaborative team-builder? Are you confident in your ability to provide proactive, high-level client service? Then consider this opportunity to provide administrative support to the Office of the Worker Adviser.

What can I expect to do in this role?

In this challenging position you will:

• perform reception duties and provide general information to clients on workplace insurance matters
• provide status reports to clients or partners
• maintain electronic and manual records
• assist with program delivery activities
• provide general administrative and clerical support
• ensure confidentiality and discretion in dealing with client information

Note: This position is irregular on call with no guarantee of hours (0-36.25 hours per week).

How do I qualify?

Mandatory
• You have advanced oral French language skills

Administrative skills:
• You have demonstrated experience in providing administrative support
• You are proficient with computers and office software
• You can use general office equipment

Communication skills:
• You have proven customer service skills and you are able to interact with clients in crisis
• You can prepare effective written correspondence
• You are able to work in a team and build effective client relationships

Analytical, reasoning and problem-solving skills:
• You are able to quickly identify needs of clients
• You are able to respond to inquiries and complaints
• You can ensure confidentiality
• You have experience reviewing documents for completeness and accuracy.

Other essential skills:
• You can learn and explain legislation, policies and procedures
• You demonstrate judgment and analytical skills in identifying when to refer matters to other staff
• You are able to determine priorities in a high-volume environment

Additional information:

Address:  
  • 1 Bilingual Temporary - Irregular On-Call, duration up to 12 months, 435 South James Street, Thunder Bay, North Region
Compensation Group:   Ontario Public Service Employees Union
Schedule:   3.7
Category:   Administrative and Support Services
Posted on:   Tuesday, August 5, 2014
 
Note:
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from applying and/or accepting a position with the Ontario Public Service for a specific time period (e.g. one year), or from applying and/or accepting a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
 
Remember: The deadline to apply is Tuesday, August 19, 2014 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.



Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.


The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

 
*Indicates the salary listed as per the OPSEU Collective Agreement.
 
 
 
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