Are you and exceptional leader with a strong commitment to service delivery excellence? The Enterprise Business Service Division is recruiting for an Operations Director for its Document Solutions and Logistics Branch (DSLB). The Enterprise Business Services Division is at an exciting phase with numerous digital projects underway. If you are qualified, please consider applying to join our team.
As part of the division's executive leadership team, your role will be pivotal in helping to achieve the Ministry's commitment to service excellence. DSLB provides business services to both citizens of Ontario and the internal Ontario Public Service. Some sections of DSLB operate on a 24/7 basis and within very tight negotiated service timelines.
Effectively leading this diverse portfolio requires very strong leadership, flexibility, political acuity and astute judgement to meet key performance indicators. A strong professional relationship with vendors in the warehousing, print and publishing sectors and other stakeholders must be developed and nurtured to help manage our supply chain for products and changing client requirements. This position requires a leader who can foster the development of expert teams and a collaborative environment for teams working together but from different locations.
Consider this challenging role if you understand the impact leadership has on public service outcomes, seek opportunities to reinforce sound leadership practices in every aspect of public service management, and believe diversity and inclusion help to create ideal conditions for people to achieve breakthrough results.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
The OPS is an innovative, responsive, and accountable public service that works hard to be diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable. Diversifying leadership teams is a top OPS priority with the goal to achieve parity with the Ontario labour force by 2025 for the most underrepresented groups (Indigenous, racialized and persons with disabilities) in leadership positions.
To advance this goal, the OPS is collecting socio-demographic information that will help to address potential barriers and achieve equity in hiring. You are requested to complete the
voluntary survey and contribute to building a more diverse, anti-racist, inclusive and accessible OPS.
The OPS invites all interested individuals to apply and encourages applications from Indigenous and racialized individuals and persons with disabilities.
Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.
The OPS offers employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.
What can I expect to do in this role?
Reporting to the Assistant Deputy Minister, Enterprise Business Services Division, the Director, Document Solutions and Logistics Branch is responsible to:
• Provide executive leadership and strategic direction in the development and implementation of long-term strategies for the branch in alignment with the OPS, MPBSD and OSS.
• Lead branch delivery and sourcing operations for numerous business lines that provide digital and paper products, conversions, solutions, and services across 5 locations to OPS ministries and agencies.
• Promote client-focused services and customized solutions to meet client requirements and exceed client expectations.
• Implement performance metrics and indicators to continually measure success and identify the need for current and future service improvements.
• Support key initiatives such as enabling technology, implementing modern technologies, and integrated services.
• Lead the planning and implementation of multi-year delivery and sourcing strategies to optimize client services and value to drive excellence and improvements.
• Manage business analysis solutions to address client needs, cost efficiencies, system integrations and the implementation of upgraded technologies.
• Advance a culture among colleagues and staff that prioritizes collaboration, engagement, inclusion, equity, excellence, and well-being.
How do I qualify?
Executive Leadership
• You have experience leading and motivating multi-functional, high performing to deliver results in a highly visible environment while promoting employee wellbeing and engagement.
• You have strategic leadership skills to promote service excellence, deliver results, manage risks, and solve problems in a challenging environment.
• You promote and foster an open, inclusive, equitable, and accessible team environment.
• You have leadership experience with ability to motivate, inspire and engage a diverse group of technical and business professionals.
• You have a strong track record of building credibility with staff, stakeholders, and partners
Stakeholder Engagement and Political Acuity
• You have exceptional ability to build trust and maintain effective and collaborative relationships with stakeholders.
• You demonstrate a high degree of political acuity to appropriately deal with sensitive situations and influence outcomes aligned with objectives
• You can independently build and manage relationships with external partners and stakeholders based on transparency, accountability, and trust.
• You can work collaboratively across divisions, ministries, levels of government, and/or with external partners to advance innovative initiatives and continuous service improvements.
Change Management and Innovation
• You have experience creating a vision and designing strategy to turn the vision into reality.
• You can make sense of complexity and comfortably operate in an ambiguous environment.
• You can inspire, coach, and consult leaders and teams through change and transformation.
• You have experience leading transformation, change and innovation.
• You challenge assumptions and look for ways to improve service delivery with measurable outcomes.
• You are a strategic and innovative thinker who can lead professionals in the timely delivery of programs and projects
• You enable teams to identify opportunities, challenges, and solutions to complex, cross functional problems, keeping a clear focus on program objectives.
