Job Category	Information Technology	Watch Video Profile   Read Video Transcript
Employee	Ashif Client Support Analyst Technology Management Branch
Ministry	Ministry of Health Promotions
Region	Central
City	Toronto

Before I joined the OPS, I … was self-employed and studying part time to obtain my degree. I was also taking a variety of IT certifications.

I began my career in… the OPS as a client support analyst and plan on moving to the server support team /group.

A day in my shoes… include providing technical support to end users with hardware/software issues. In addition, I provide suggestions to the IT process efficient by using cost effective methods while providing quality customer service - an essential part of service delivery within the OPS.

I have chosen to work for the public service because… the chance to continue my education part time and learn about other opportunities within the organization. There are many areas in which the OPS can provide help to manage your career path such as attending learning and development classes and applying for secondment opportunities within the different branches and divisions. Due to the size and structure of the OPS, the networking opportunities are immense. This enables anyone to pursue different career paths they choose and continue to benefit from the OPS.

The thing that has surprised me the most about working for the OPS is… being given the chance to continue my education, improve myself and move forward with my career goals.

Outside of work, my most memorable achievement is/was... having my son. Everything else can be second. Being self-employed for 15 years was also a big accomplishment. My interests are more towards being in IT and learning about different trends within. Fishing and golfing are some of my favourite hobbies.