Job Specification

Position Title:
Driver Control Analyst
Job Code:
11OAD - Office Administration 11
Job ID:
113685
 

Purpose of Position :

To maintain the integrity of Ontario Driver records and administer various licensing programs through the analysis of complex legal, court, inter-ministerial and police documents in order to apply changes to licence qualifications in accordance with federal and provincial legislation and established ministry policies and procedures.

Duties / Responsibilities :

1. Assesses, review and verifies large volumes of court, enforcement and police documents submitted by a variety of sources (e.g. Provincial Courts, other ministries/jurisdictions, legal offices, judges, police community, legal/paralegals) in order to initiate changes to the licence status of individual drivers (e.g. suspensions, Administrative Driver Licence Suspension (ADLS), downgrades, reinstatements).
2. Independently decides appropriate change of licence status and resolves conflicting driver information/issues requiring the investigation, resolution and research of additional driver information (e.g. individual with multiple licences, validation of potential aliases). Applies legislation (e.g. Highway Traffic Act (HTA), Criminal Code) where convictions or suspensions are involved and makes changes based on established criteria (e.g. mandatory suspension periods), consulting with Legal Services, other ministry offices or Group Leader to seek interpretations in complex situations.
3. Advises Ontario Suspension Control Centre (OSCC) to change their computer records to ensure consistency with ministry records and authorizes issuance of temporary driving privileges, reinstatements of suspensions or downgrades, generates Notice to Registrar (NTR) suspensions to police services to facilitate the suspension process and completing Notice to Impound and Release Orders related to Vehicle Impoundment Program and Commercial Vehicle Impoundment Program.
4. Maintains the quality and integrity of driver records on the Driver System by: ensuring that all convictions and other licensing sanctions are sequenced, calculated, changed and entered into the system and comply with legislation and ministry policy; suspending licences under drinking and driving programs (e.g. ADLS); and ensuring that most appropriate method of handling conflicting information, referring only complex/precedent setting situations to the Team Leader.
5. Independently corrects/amends data and records, creates new records under ADLS (e.g. driver licensed under another jurisdiction) and overrides the ministry's computer system to cancel/adjust suspensions as required. Reviews and analyzes records obtained through various computer systems and specialized databases to record actions/make adjustments and examines microfilm and audit reports to identify/resolve discrepancies based on established policies and procedures.
6. Analyzes records, identifies errors in calculations and makes changes to regular driver records based on applicable legislation, procedures and audit requirements. Maintains manual files of all notification of suspension (e.g. drinking and driving/street racing programs) and appeal files and ensures documents are effectively matched and forwarded (e.g. other ministries, internal/external stakeholders, police).
7. Provides customer service, information and response to written and phone inquiries (e.g. drivers, lawyers, police, ministry officials, MPPs) regarding licence status and related policies and procedures involving investigating a wide range of procedural information to determine applicability of legislation and procedure where there are few precedents. Maintains regular contact with police services to facilitate office requirements including confirming, reviewing and resolving complex driver record issues required detailed research and analysis.
8. Administers various provisions of the HTA and Criminal Code of Canada related to driver records by: reviewing and analyzing a variety of records and reports (e.g. accident/collision reports, police and court requests, criminal records) to determine appropriate action for individual drivers (e.g. retests), identify problems and recommend solutions 9e.g.approval/denial of school bus/driver instructor licence due to criminal activity) and ensure appropriate follow-up action. Ensures all processing requirements under various drinking/driving and street racing programs are administered in a timely manner.
9. Reviews Ministerial and other correspondence (e.g. letters of complaint, legal representatives, local issues from regional offices, hardship cases), conducts research and composes responses to provide reasons for driver record changes as well as explanations of legislation, program policies and procedures for the approval of the Team Leader.
10. Participates on/organizes special projects to identify issues and trends in policies and legislation and recommend changes to existing procedure to improve customer service, streamline operations and improve productivity. Carries out user testing on new systems to ensure program requirements are being met and recommends system changes where appropriate. Complies and reviews unit workload statistics and procedures and provides technical guidance and training to current and new staff.
11. Carries out analysis and processing activities to impound vehicles and initiate driver changes under various programs (e.g. street racing, drinking and driving, etc.) Acts as Registrar's Designate for the impoundment and release of vehicles under the Vehicle and Commercial Impoundment Program, reviews information and records prepared by enforcement office, police and staff and processes impoundment and release orders. Brings any complex or contentious issues forward to Group Leader/Team Leader.

Knowledge :

Job requires knowledge of driver and vehicle licensing policy and procedures, relevant sections of applicable legislation (e.g. HTA. CCC. Provincial Offences Act (POA), etc.) to apply legislation policies and procedures to support the accurate reporting, processing and review of various driver record information including suspensions, reinstatements and impoundments to respond to written or phone inquiries from the public and internal/external stakeholders) regarding licence status and related policies and procedures, often where few precedents exist. Job requires knowledge of the Freedom of Information and Protection of Privacy Act to assess driver records and ensure the release of sensitive and confidential information in accordance with legislative end policy guidelines. Job requires knowledge and understanding of various ministry driver and vehicle programs (e.g. administrative, HTA and CCC suspensions, suspension reduction programs, ignition interlock, etc.) to determine appropriate change of licence status and resolve related conflicting driver information/issues, investigate and research additional driver information and effectively carry out administrative activities to support these programs. Job requires knowledge of the operations and capabilities of specialized driver database systems to amend and update driver records, create new records and override the ministry's computer system to cancel/adjust suspensions as required as well as knowledge of software applications (Microsoft Office e.g. word, access, excel) to prepare spreadsheets, correspondence including statistical reports. Job requires knowledge of the organization, legislation and activities of the branch/ministry, other government ministries and client organizations to assess impact of legislation on them, resolve problems/provide solutions to legislative applications and provide procedural interpretations. Job requires knowledge of mathematics to calculate suspension periods in cases of multiple suspensions. Job requires knowledge of research techniques to conduct data gathering and analysis and participate in projects to identify issues and trends in policies and legislation and recommend procedural changes. Job requires knowledge of driver improvement programs and government programs, ministry mandate and their interrelationship with the office to identity issues, trends and recurring problems in the application of legislation, policies and procedures related driver improvement programs. Job requires knowledge of legal terminology to analyze legal documents In order to process CCC and HTA appeals including dispositions and to respond to inquiries from the lawyers/paralegals.

Skills :

Job requires analytical, reasoning and problem solving skills to effectively identify and resolve complex problems with a large volume of documents, records and driver related matters and determine which issues to refer to the Team Leader and/or Legal Services for resolution. Job requires research and analytical skills to investigate and research additional driver information (e.g. individuals with multiple licences, validation of potential aliases), apply legislation (e.g. HTA, Criminal Code) where convictions or suspensions are involved and make changes based on established criteria, ensuring compliance with legislation and ministry policy. Job requires evaluative skills to analyze a variety of records and reports (e.g. accident/collision reports, police and court requests, criminal records) to determine appropriate action for individual driver (e.g. retests) and ensure all processing requirements under drinking and driving and street racing programs are administered in a timely manner. Job requires analytical skills to participate in special projects to identify issues and trends in policies and legislation and recommend changes to existing procedures to improve customer service and productivity. Job requires knowledge of mathematics to calculate suspension periods in cases of multiple suspensions. Job requires organizational skills to prioritize and schedule workload in order to meet deadlines in a fast-paces and high volume environment, review unit workload statistics and procedures and recommends resource allocation. Job requires customer service, interpersonal and oral/written communication skills to respond to a range of written, phone and in-person inquiries (e.g. drivers, lawyers, police, ministry officials, MPPs) regarding licence status and related policies and procedures where there are few precedents, maintain regular contact with police services to facilitate office requirements and compose responses to Ministerial correspondence, for the approval of the Team Leader, to provide reasons for driver record changes as well as explanations of legislation, program policies and procedures.

Freedom of Action :

Work is performed independently under the supervision of the Team Leader and within ministry and driver vehicle policies, procedures and legislation. Latitude for decision making exists in: verifying large volumes of court, enforcement and police documents submitted by a variety of sources; independently deciding appropriate change of licence status; resolving conflicting driver information/issues; advising OSCC to change their computer records to ensure consistency with ministry records; authorizing issuance of temporary driving privileges, reinstatements of suspensions or downgrades; generating NTR suspensions to police services to facilitate the suspension process; ensuring that all convictions and other licensing sanctions are properly sequenced, calculated, changed and entered into the system and comply with legislation and ministry policy; suspending licences under drinking and driving programs (e.g. ADLS, VIP) and Commercial Vehicle Impoundment Program; determining the most appropriate method of handling conflicting information; recommending process and procedural improvements; and responding to internal/external inquiries regarding licence status and related policies and procedure to determine applicability of legislation and procedures often where few precedents exist. Job requires referring to the Team Leader those issues of a confidential, sensitive and precedent setting nature that deviate radically from intent of existing guidelines.

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