Job Specification

Purpose of Position :

To provide technical expertise and support in the operation and maintenance of telecommunication systems that is inclusive to the GMCO Public Safety
Radio Network.

Duties / Responsibilities :

1. Provides technical expertise for support of current and future radio infrastructure and other unit personal by: conducting tests and inspections of the government telecommunications system control to determine faults or failures coordinating installing, configuring and maintaining business applications and determining priorities for completion of work assist in completing repairs or replacing faulty components or identifying the proper contractor to complete necessary work; auditing, accepting and approving contractor repair work for contract compliance; notifying appropriate parties of Infrastructure system problems and failures; advising client users on system capabilities, limitations and options; liaising with ministry personal, vendors
and other agencies to discuss, identify and resolve network systems issues; reconciling contractor conflicts. Provides technical expertise and support for specialized projects (i.e. interoperability solutions, trunked satellite radio project etc).2. Assist with or conducts live tests and rejuvenation of returned parts to ascertain weaknesses with supplier parts and liaises with the suppliers to correct deficiencies.3. Sources, provides and assists with controls the inventory levels of specialized equipment such as earpieces, headsets, battery recondition and other equipment. Provides support to ministry staff.
Oversee inventory levels of specialized equipment and ensures levels are sufficient for requirements. Provides input into solutions for trouble tickets. Attends site locations and areas identified with issues.4. Designs radio frequency templates for radios to designate specific radio channels used by front-line personnel to ensure frequency conflict is avoided.5. Provides assistance, when requested by section and ministry staff, to research technical problems, determines solutions and makes recommendations to supervisors and users assist with cost analysis and preparation of network infrastructure services to users and to conduct feasibility studies on modifications requested. 6. Performs other duties, as assigned.

Staffing and Licensing :

Job requires a valid Ontario driver's licence to facilitate regular travel. Ability to pass Government security background clearance, involving a police records check.

Knowledge :

* Knowledge of all sub-system components within government control involved in telecommunications system and their inter relationship, including microwave, mobile, portable and base radios and repeaters, diesel generators. standby and back up power systems, alarm reporting system, and radio system switches, dispatch computer, communications consoles, console and communications centre voice recording systems, network design to ensure optimum operation of an emergency response system.* Knowledge of system design criteria and theoretical principles, security and recovery procedures and connectivity to properly make recommendations to supervisor.* Knowledge of specialized programs.* Knowledge of the network and ministry public safety software is required to assist in manage operations.* Knowledge software programs used in system operations and for the preparation of reports, spreadsheets and presentations.* Knowledge of contracts and contractors to resolve system performance or failure issues by
selecting the appropriate supplier. * Knowledge of government policies and procedures related to telecommunications and related programs contracts to ensure work is completed according to policy parameters and to best meet operational criteria.
* Oral communication and interpersonal skills to liaise with all levels of personnel and external personnel from agencies with whom there is interaction in the course of carrying out duties; to work with non-government contractors and others who provide telecommunications services, precisely explaining
the nature of a problem and work to be performed, and resolving issues with the providers of various telecommunications sub-systems, where necessary, to resolve issues; to present technical information to system users and other personnel, with a need to translate technical terminology into layperson's language; to discuss and resolve system issues and problems; to identify and explain alternative solutions and illustrate costs/benefits of various options; to develop support for recommendations on systems requirements; to demonstrate the full range of system capabilities; and to provide guidance in choosing most appropriate option.* Written communication skills to write and edit business cases, technical/financial reports that include recommendations on system strategies and plans; and to prepare technical work documentation and standards.* Effective listening to users reports of faults in order to determine problems.* Evaluative and problem solving skills to analyze condition, technical performance and capacity of existing system components within Government control by isolating electrical, mechanical and software elements to determine how they interact, to determine the
nature of the problem, research, identify and set priorities to correct problems, assist making repairs, replacing parts devising a new solution to the problem utilizing existing resources and/or directing contractors.* Analytical skills to make recommendations on need and feasibility for expansion, renovation, replacement or other corrective action; interpreting and applying new information, technology and design methods to telecommunications operations and problems of systems components within government control. * Analytical skills to assess and evaluate needs of clients. Job requires: written and oral skills to write/edit business cases, technical and financial reports on recommendations related to system strategies and plans to prepare technical work documentation and standards; to present technical application knowledge to non technical users: to define user needs to unit personnel, to use precise technical language with contractors and unit personnel.

Skills :

* Oral communication and interpersonal skills to liaise with all levels of personnel and external personnel from agencies with whom there is interaction in the course of carrying out duties; to work with non-government contractors and others who provide telecommunications services, precisely explaining
the nature of a problem and work to be performed, and resolving issues with the providers of various telecommunications sub-systems, where necessary, to resolve issues; to present technical information to system users and other personnel, with a need to translate technical terminology into layperson's language; to discuss and resolve system issues and problems; to identify and explain alternative solutions and illustrate costs/benefits of various options; to develop support for recommendations on systems requirements; to demonstrate the full range of system capabilities; and to provide guidance in choosing most appropriate option.* Written communication skills to write and edit business cases, technical/financial reports that include recommendations on system strategies and plans; and to prepare technical work documentation and standards.* Effective listening to users reports of faults in order to determine problems.* Evaluative and problem solving skills to analyze condition, technical performance and capacity of existing system components within Government control by isolating electrical, mechanical and software elements to determine how they interact, to determine the
nature of the problem, research, identify and set priorities to correct problems, assist making repairs, replacing parts devising a new solution to the problem utilizing existing resources and/or directing contractors.* Analytical skills to make recommendations on need and feasibility for expansion, renovation, replacement or other corrective action; interpreting and applying new information, technology and design methods to telecommunications operations and problems of systems components within government control. * Analytical skills to assess and evaluate needs of clients. Job requires: written and oral skills to write/edit business cases, technical and financial reports on recommendations related to system strategies and plans to prepare technical work documentation and standards; to present technical application knowledge to non technical users: to define user needs to unit personnel, to use precise technical language with contractors and unit personnel.

Freedom of Action :

Works within Ministry and government policies, guidelines and directives related to telecommunications services and public safety operations.* Plans, schedules and prioritizes own work, with notice of schedule and plans to supervisor; works under general supervision.* Makes decisions to resolve day- to-day technical problems related to operation of systems and sub systems within pre-determined limits. i.e.. service degradation, failures. During emergency situations. may be required to take action to resolve problems prior to receivingsupervisory/managerial approval in order to affect a timely response and restore vital operations.* Decides on priority of work for contractors retained to make repairs and restore services, including sequence of work to be carried out in the case of multiple contractors.* Makes recommendations on strategies, plan of action and requirements to resolvetelecommunication systems problems.* Occasionally works as the deployed telecommunications technical resource and practitioner for the province and, being the government representative available to deal with emergencies/problems, making decisions on repair and maintenance work priorities, needs and methods of solution within predetermined limits. Issues above predetermined limits are referred to supervisor. * Refers problems
that require significant expenditure of funds to Supervisor; informs Supervisor of unusual situations.