Job Specification

Purpose :

To oversee and manage the planning, development, implementation and evaluation of program delivery strategies and frameworks to support the delivery of mandated corporate/regional programs and services, and to lead and oversee related partnership development and stakeholder consultations processes.

To provide expertise and advice to senior management and staff on program delivery options, recommendations, risks, and issues management strategies.

Key Responsibilities :

1. Oversees and leads the development, implementation, and evaluation of program delivery strategies and methods, including development of guidelines and criteria, funding, resource allocation, performance frameworks, stakeholder capacity building, and implementation plans, and participates in the formulation of policies, strategies, goals, program initiatives, budget development and management plans.
2. Leads program and service delivery review/evaluation processes to assess and measure effectiveness and accountability, identify needs and gaps, ensure consistency with ministry/ government standards, best practices, and alignment and integration with strategic program directions and program plans of other ministry divisions and branches; leads the development of education/training strategies and delivery of training programs.
3. Provides advice and program planning and management expertise to senior ministry management on program decisions and directions, and on issues and risk analyses impacting achievement of government program commitments; leads issues resolution and develops communication strategies, including program recommendations to mitigate identified risk and manage identified and emerging issues.
4. Leads projects to research, analyze, and develop business change management options/proposals and strategies to maximize the effectiveness of programs and service delivery; promotes innovative and modernized program/service delivery; plans and forecasts any resource requirements to implement changes to service delivery and to operationalize strategic directions and plans; oversees the development and implementation of technology improvements that support effective program delivery.
5. Develops and directs critical relationships, sustainability and revitalization strategies to coordinate program delivery and program review processes, facilitate consultations, and address program delivery issues; leads the development and implementation of stakeholder management strategies to ensure consultative mechanisms are in place for the identification of emerging trends, issue and challenges to help inform future policy direction and to maintain ongoing stakeholder relations with other ministries and levels of government.
6. Manages and leads a multi-disciplinary project team(s) and oversees and coordinates the development and implementation of program and service initiatives to support ministry and/or regional business plans. Develops implementation frameworks and processes related to priority setting, project integration, and critical program delivery linkages, and establishes work plans and schedules to meet key delivery timelines and objectives.
7. Serves on ministry, inter-ministry and inter-jurisdictional committees, forums, and working groups to establish consensus on strategic program development delivery, and issues management; leads development of innovative stakeholder partnerships that promote and foster best practice in program design, development and delivery; and leads and manages stakeholder consultation processes.
8. Plans, develops and implements communications strategies, processes and guidelines, and establishes and leads an information network covering all program areas in the ministry. Develops specifications and guidelines for information sharing and messaging within and outside the ministry.

Managerial Responsibilities

1. Develops and oversees ministry strategic plans in the program area and provides advice and expertise to executive levels on issues impacting the OPS and ministry service deliverables.
2. Controls financial resources and reporting, develops the multi-year budget and resource plans. Leads business, financial, and results-based planning processes for Ministry programs/operations and services.
3. Builds organizational capacity through effective human resources development by authorizing recruitment activities, labour relations management, talent management, organizational design and succession planning.
4. Establishes and maintains strong working relationships with key partners and stakeholders to ensure timely and accurate information flow and identification of issues; presents and advocates the ministry's position at various forums.
5. Responsible for the overall compliance with legislative statutes, collective agreements, government and ministry policies, directives, guidelines and commitments related to programs and services.

Qualifications :

N/A

Factors :

Knowledge :

Knowledge

Ministry strategic corporate directions, multi-year business and results based planning processes, and ministry service delivery models, to lead and manage a significant ministry program area, to determine program objectives and resource requirements and to ensure alignment of programs and projects with corporate strategic goals.

Government and ministry financial, administrative and procurement policies and directives to plan and manage fiscal and material resources. This includes reviewing and approving budgets, managing facilities, assets, and contract service providers, leading long range fiscal planning, providing regular financial reporting, and ensuring compliance with financial protocols, audit principles, directives and guidelines.

Human resources theories, principles, policies and collective agreements to develop organizational capacity which includes succession planning, talent management, organization and job design and labour relations management.

Project management principles and methodologies to oversee and guide the overall delivery of mandates and strategies.

Theories and practices related to program design/development processes and procedures, ministry service delivery models, government/ministry/ branch directions, mandate, legislation, and existing policy/ program frameworks, to manage the planning, development, implementation, and evaluation of projects, initiatives, and program delivery frameworks; oversee program partnership development processes; and ensure alignment with corporate goals and mandates.

Policy and procedures to coordinate, prioritize and administer program and operational requirements; formulate policies and procedures; provide legislative and policy advice to staff and various stakeholders; and manage information across ministries and broader public service agencies.

Program evaluation methods, and change management principles to: lead the development of business and change management strategies; maximize the effectiveness of programs and service delivery; and oversee the analysis and evaluation of program effectiveness, in order to identify gaps, costs, impacts and issues; establish best practices; and provide evidence based program planning and delivery recommendations.

Government and ministry communications and issues management processes and methods to provide critical identification and analysis of issues and stakeholder concerns potentially impacting the ministry/government program delivery and to provide strategic advice and recommendations to senior managers on issues mitigation.

Research methodologies to oversee research, leading to program analysis, assessment and evaluation. Information technology systems and tools to lead and manage business processes; oversee and provide project leadership/management for the development and implementation of technology improvements; oversee the development of evaluation of program effectiveness; and assess best practices, options, costs and impacts.

Vendor management and government procurement principles, practices and methods to authorize and manage project contracts.

Program Responsibility :

Responsible for the planning, development, delivery and evaluation of a range of corporate/regional programs and services, for facilitating integrated program planning among program areas; and for ensuring that program development and implementation reflect government standards and best practices, accountability, and alignment and integration with strategic policy/program directions. Contributes to/participates in the formulation of polices, strategies, goals, program initiatives, budget development and management plans.

Responsible for overseeing the research and development of business change management options/proposals and strategies to maximize the effectiveness of programs and service delivery; responsible for overseeing the development and implementation of technology improvements that support effective program delivery.

Responsible for ensuring that ministry, divisional and/or operational performance measures and service standards are achieved, and for providing advice and expertise, including analysis and development of options, risk management approaches, and communication strategies to senior ministry management regarding issues, stakeholder interests and identified concerns that potentially impact program and service delivery.

Responsible for developing partnerships with government and non-governmental agencies to promote and foster effective and efficient program delivery, review and evaluation.

Analytical Thinking :

Conceptualizes long term strategic and resources planning needs to meet program mandates and assesses, plans and leads the design and evaluation of programs/services.

Anticipates, identifies and analyzes critical program and operational issues and risks with potential impacts for the ministry/government; provides strategic and evidence-based advice to senior executives on risks and mitigation; leads the development of mitigation options, issues management and communication.

Assesses and measures program performance, effectiveness and accountability, evaluates directions, trends, standards and policies using multiple sources of information; identifies needs and gaps; ensures consistency with ministry/ government standards, best practices, and alignment and integration with strategic program directions; analyzes compliance trends to determine if enforcement action is required.

Oversees the development of guidelines and criteria, resource allocations and implementation plans, ensuring they are in line with strategic corporate goals and ministry policy/program mandate.

Assesses training/education needs and develops strategies to ensure the provision of appropriate training programs, resources and tools are in place for a variety of audiences.

Planning / Coordinating :

Leads and manages multi-year strategic business /program/service plans including the deployment of resources (human and financial) to deliver programs and services.

Coordinates and leads the planning and implementation of organizational development and complex change initiatives for the program, service, project or initiative.

Plans and coordinates multiple deliverables with external and internal stakeholders, partners and consultants.

Plans and manages the delivery of programs and services within a ministry/region, leads a multi-disciplinary project team, and coordinates program planning and evaluation processes in line with government/ministry goals and program mandate.

Coordinates the review, investigation and resolution of critical program issues which impact the achievement of the mandate of the government/ministry.

Plans and manages program consultation processes with program stakeholders in relevant sectors and jurisdictions, and ensures the integration of stakeholder interests in program development and review processes.

Leadership/Guidance :

Develops, builds and leads organizational capacity through positive and values based leadership, inclusive and engaged teams, and partnerships. Frames program vision and strategy for services, programs or operations.

Determines human resources and organizational needs for optimal performance and delivery of results and alignment with ministry objectives; leads talent management and succession planning; mentors employees; sets goals and performance standards.

Exercises managerial and strategic leadership accountability and authority in the areas of organizational design, recruitment and retention, talent management, labour relations and compensation related matters.

Independence of Action :

Reports to a senior level, Director or higher and works within broad parameters and the strategic ministry/branch mandate, legislation, and strategic goals and directions.

Exercises considerable independence and judgment in the development of program/service plans including delivery/implementation to meet government and ministry strategic business objectives and priorities and in the provision of advice and recommendations to the senior management which is considered authoritative, and informs policy and program decisions.

Exercises independence in setting long and short term services priorities to ensure effective program and service delivery, while reconciling changing demand for services with available staff and program capabilities, and maintaining the integrity of various programs.

Independence of action is also exercised in proposing mitigation strategies and communication approaches to address identified risks.

Has latitude in designing program evaluation/review processes to assess and measure program outcomes and effectiveness, and developing and recommending program and business changes that reflect best program practices and are evidence based.

Interpersonal/Communication :

Advises ministry senior management and executives on operational policy/ program area plans, proposals, and issues resolution program proposals, and discusses, briefs, and makes persuasive recommendations.

Builds key horizontal relationships and leads and manages partnership negotiations and consultation processes, with a view to developing and fostering key linkages across the OPS and with other sector stakeholders, and identifying program delivery issues and priorities.

Chairs or participates on senior level corporate committees, work groups, special projects and initiatives, related to the design, development and evaluation of ministry programs.

Organizes and presents educational lectures and training sessions to internal and external audiences, stakeholders and senior management.

Physical Effort :

The majority of time is typically spent in an office environment with frequent opportunity to move about. Occasionally, moves/lifts light objects such as training materials required for presentations.

Sensory Effort :

The work requires visual attention and concentration to review detailed program evaluation outcomes and to lead negotiation and consultations.

Working Conditions :

Work is performed in a typical office environment.