Job Specification

Position Title:
Area Manager
Job Code:
M1012G - Social Services53
Job ID:

Purpose :

To plan, manage and provide leadership for the delivery of probation services and programs within a geographical area of the province located either in a probation office or a satellite probation office.
To participate in the planning and provide leadership in the implementation of policies, initiatives and operational plans for a safe, secure, efficient, effective and accountable correctional system and the enhancement of public safety.

Key Responsibilities :

1. Plans, co-ordinates and directs day-to-day programs and activities for efficient and effective probation services. Implements strategic direction, develops, implements and ensures operational and business plans that are consistent with divisional objectives, correctional models and standards at the regional level. Ensures that services provided are consistent with the legal mandate of relevant legislation and in accordance with policies, standards, and procedural guidelines.
2. Initiates and negotiates contractual agreements for the provision of a full range of offender services through provincial transfer payment programs, fee for service and related contractual arrangements. Assesses needs, identifies service gaps, reviews proposals, seeks resources, and explores alternatives in response to local community corrections issues. Monitors, assesses, and evaluates contractual agreements through audit and program reviews for program and financial accountability.
3. Identifies, analyzes and manages contentious issues at the area level such as allegations, complaints, complex cases, media attention, and public safety concerns. Provides information for briefing notes and incident reports in relation to potential contentious issues arising in the community such as high profile reoffending.
4. Provides expertise and advice to staff and stakeholders regarding the interpretation of legislation and policy and their application to complex or contentious cases (e.g. enforcement, mental health, special needs funding and high profile offenders) and the provision of programs and services for adults and young offenders.
5. Ensures the establishment and maintenance of the case management service delivery model within assigned area of responsibility including assigning cases, providing direction, conducting case reviews, and modelling appropriate case management approach.
6. Provides leadership by participating on numerous corporate projects, task forces, new government initiatives, etc. to provide input on policy development, respond to community corrections issues requiring a regional and/or corporate response, and to assist in developing a regional and/or corporate resolution to issues.
Managerial Responsibilities :

1. Leads and manages a team(s) in the delivery of a program or service operation and contributes to financial, business, strategic planning and evaluation processes.
2. Identifies financial, material and human resources needs, manages and controls the operational /program/project or activities budget. Contributes to long term financial and resource planning.
3. Promotes a values-based and inclusive team through employee engagement, communicating program deliverables, setting and evaluating performance standards, recommends merit increases, identifies staffing needs, and makes hiring decisions, recommends discipline where required, and promptly addresses employee relations matters.
4. Develops and sustains internal and external stakeholder relationships to coordinate shared interests.
5. Responsible for ensuring compliance with regulatory, legal, financial, collective agreements and ministry policy commitments and advising senior management of sensitive issues/matters.

Qualifications :

Not applicable.

Factors :

Knowledge :

Ministry strategic directions, policies, programs and service delivery models, to provide operational management of a program area, service or initiative, to determine and plan for program resource requirements and to ensure alignment of programs/projects with corporate, division and branch goals and objectives.
Human resources practices, policies, directives and collective agreements in relation to recruitment, training and development and labour relations to support an inclusive and engaged team; address employee issues and to support talent management.
Government and ministry financial and administrative procedures, to manage and control allocated financial and material resources, including developing annual budgets, and managing assets and contract service providers.
Expertise in project management principles and methodologies to manage the delivery of program plans, initiatives and goals.
Assigned area's justice system, social service delivery systems, economic environment, cultural diversity and customs to plan and co-ordinate services and programs, identify and resolve service gaps, facilitate adult and young person rehabilitation and provide input for policy and initiative development.
Case management theories, practices and principles; residential program standards and service delivery in custodial detention or treatment facilities.
Related legislation and treatment options to provide case input and supervision, counsel clients, their parents/guardians, and to provide advice on application of legislation and court/legal procedures.
Theories, principles and methodologies of correctional rehabilitation to manage correctional service delivery programs to offenders sanctioned to community supervision.

Program Responsibility :

Responsible for implementing and managing probation services, community rehabilitation programs and case management service delivery in an assigned area within the region located either in a probation office or a satellite probation office. Ensures the timely, efficient and effective delivery of programs in accordance with relevant legislation, regulations, ministry/divisional operational policies and procedures while providing optimal utilization of all resources.
Responsible for maintaining quality by identifying, analyzing and resolving gaps in service and programs; evaluates and improves the efficiency of business and/or operational processes and procedures to enhance quality and efficiency.
Responsible for participating in the development of long-term and annual plans and ensuring consistence with OPS, ministry, divisional and/or operational performance measures and service standards.

Analytical Thinking :

Identifies and resolves inadequacies and avoids potential problems for the community by designing proactive solutions and applying them to programs and services.
Identifies opportunities and recommends improvements to business processes, procedures, and practices to maximize cost-effectiveness and ensure efficient and effective results in a constantly changing, highly complex and visible program.
Applies change management skills and takes specific and sustained action to ensure the successful implementation of the ministry's change program.
Identifies, analyzes and manages contentious issues at the area level.

Planning / Coordinating :

Coordinates and plans the delivery of a program, operation, service or project considering the strategy and mandate of the branch and ministry.
Determines financial, material and human resources needs, coordinates operations with other areas of the branch and division, and organizes work to meet program objectives. Participates in divisional results based and strategic planning, processes.
Coordinates consultation and advisory meetings relating to program/service initiative with external and internal stakeholders, partners and consultants.
Plans, develops, implements and oversees the overall management including the day-to-day operations of the program. Manages the business planning process for the program, including fiscal and resource management.
Develops business continuity plans including contingency plans to manage local operations in the event of a labour disruption or other events impacting the delivery of services and provides for the seamless and integrated implementation of new/revised processes and procedures.
Coordinates improvements to facilities including new construction and renovations to ensure compliance to legislation and organization/ministry policies.

Leadership/Guidance :

Manages its team(s) by communicating values, strategies, expectations, and promotes an engaged and inclusive environment.
Ensures that identified organizational standards and operational goals are met by: contributing to succession planning; establishing performance standards; conducting regular performance management reviews; recommending merit increases; determining the organization of the work unit and by building individual and team competencies
Identifies and recommends staffing needs, conducts recruitment and selection activities, manages orientation/training, develops remedial plans; addresses employee/labour relations/employee matters.

Independence of Action :

Works under the general direction of the director and within the framework of ministry, division, branch policies, directives, guidelines and objectives.
Exercises independence of action in participating and providing program/service recommendations as a member of the management team. Provides expert opinions/briefings, advice to senior management on identified and emerging issues impacting program or service goals, outcomes or efficiencies.
Exercises discretion and independent judgment to determine and manage work activities where past practices may not exist.
Responsibilities undertaken are limited by the wide framework of policies and goals specific to the program. Broad guidelines are available within legislative authorities with access to senior ministry legal, administrative, financial specialists on contentious matters.
Decision making is focused on planning and managing programs and services in an assigned area of the province; developing and implementing strategies which enhance public safety and foster community partnerships; identifying, and analyzing and managing a wide range and complexity of contentious issues.
Determines best approach for services in area given the demographics and other factors and implements changes to optimize programming and services.

Interpersonal/Communication :

Develops and implements consultation and coordination of programs and services with senior management, senior community leaders and colleagues throughout the province; discusses local issues with ministry senior management and provides interpretation of legislation and policy and their application to difficult cases.
Establishes, enhances and renews community involvement in correctional services with community partners to implement strategic direction; manages contractual agreements for organizations providing offender services; collaborates on community matters and discuss cases with justice representatives.
Participates as a member/leader on numerous corporate projects, task forces, etc. and inter-ministerial committees to provide input to policy development, respond to community corrections issues requiring a regional and/or corporate response, and to assist in developing a regional and/or corporate resolution to issues.
Provides customer service, enhances area's services and programs, leads committees, and maintains networks and partnerships by using negotiation, interpersonal, diplomatic, facilitation and consensus building skills.
Communicates complex, technical and specialized language into terms that are easily understood by a variety of audiences.

Physical Effort :

The majority of time is spent in an office environment with frequent opportunity to move about. Occasionally, moves/lifts light objects.

Sensory Effort :

Requires concentrated levels of visual attention (reading without interruption) to develop and implement operational and business plans and conduct case reviews.

Working Conditions :

Work is performed in a typical office environment with travel required within designated areas of the province to provide on-site support and attend meetings. Some exposure to erratic behavior, verbal abuse, and the potential for physical danger or exposure to bodily fluids or diseases when meeting with clients.

You must enable JavaScript in your browser to access full functionality on the OPS Careers website.

Vous devez activer JavaScript dans votre navigateur pour avoir accès à toutes les fonctionnalités du site Carrières dans la FPO.

Ontario Logo / Logo de l'Ontario
This site is maintained by the Government of Ontario
Ce site est mis à jour par le gouvernement de l'Ontario

Privacy | Important Notices
Confidentialité | Avis importants

© Queen's Printer for Ontario, 2007
© Imprimeur de la Reine pour l'Ontario, 2007