Job Specification

Purpose :

To assume the functions of an intern and support the organization in the area of program and service delivery.

Key Responsibilities :

1. Research and Program Support
- Supports a range of program and service delivery functions in a regional or operational office within the province.
- Participates as a team member to improve the delivery of programs and services for Ontarians.
- Determines methods to acquire the knowledge and/or information requested by the team.
- Conducts research, summarizes findings, and prepares papers, reports and recommendations to improve program efficiencies.
- Reviews the quality and accessibility of publicly-available program information, and highlights observations.
- Participates in the development of standards, processes, methods, benchmark techniques and performance measures to support the delivery of programs and services to stakeholders.
- Works in a team-based environment on special projects, working groups, task forces, and project-planning and implementation activities related to research, needs assessments and service delivery.

2. Program Analysis
- Analyzes program/service information and data, and identifies trends to support the team in the development of evidence-based findings and recommendations.
- Conducts risk assessments and program evaluation to assist in developing options for program improvements.
- Analyzes current service delivery processes, reviews the efficiencies, merits and weaknesses of programs and services.
- Assesses the impact of new, revised or proposed processes on program delivery or services within the organization.
- Assesses the achievement of programs and services to meet established operational goals and service standards.

3. Stakeholder Consultation and Liaison
- Participates in consultations with program stakeholders to support quality services and improve customer satisfaction.
- Consults with program managers, ministry staff, stakeholders and/or other jurisdictions, to discuss service functions, business practices and related processes.
- Consults with stakeholders to obtain input on program and service delivery initiatives, and to gain feedback using surveys and process reviews.

4. Materials Preparation
- Assists with the preparation of briefing materials, planning documents and reports to support ongoing programs and services. Drafts materials to support proposed program and service delivery initiatives.

Knowledge / Skill :

Knowledge of and skills in:
- Program analysis and development, program service delivery principles, and government decision- making/approvals processes to conduct preliminary program analysis, compose initial summaries and information analyses, and to draft reports to support program and service delivery initiatives.
- Ministry issues, relevant legislation, regulations, and policies to summarize observations and findings.
- Research and analytical practices to assess assignment requirements; source and analyze information and data, identify trends, and support the team.
- Business planning skills to conduct impact assessments to support the business objectives of the organization.
- Oral and written communication skills to present information using traditional and/or digital media through written and oral communication; to liaise with staff, program areas and stakeholders; to respond to information requests; and to draft reports and background materials to support program submissions.
- Stakeholder relations skills to collaborate with clients, stakeholders, partners, colleagues and/or the public.
- Planning and organizational skills to recognize priorities and meet deadlines.
- Word, PowerPoint, spreadsheet applications to analyze and present information.

Interpersonal / Influencing Skill :

- Interpersonal skills to collaborate with others as a team member to achieve results, to seek and exchange information, and to discuss observations and research findings with branch/ministry staff.
- Presentation skills to develop preliminary presentation materials for review by senior staff on program and service development projects.

Analyzing / Problem Solving Skill :

Analytical and problem-solving skills to:
- Research and analyze program/service information and data, and identify trends to support the development of evidence-based findings and recommendations.
- Assist in conducting risk assessments and program evaluations to contribute to the development of options for program improvements.
- Analyze current service delivery processes and effectiveness, and evaluate the strengths, gaps and shortfalls of programs.
- Assess the impact of new, revised or proposed processes.
- Assess the benefits of changes in work processes to improve program delivery and/or services.

Decision Making / Responsibility :

Responsible for:
- Participating as a team member to improve the delivery of government programs and services.
- Summarizing findings, and drafting papers, reports and recommendations.
- Proving input into the development of standards, processes, methods, benchmark techniques and performance measures.
- Working in a team-based environment on special projects, working groups and task forces related to research, needs assessments, and program and service delivery initiatives.
- Assisting with the preparation of briefing materials, planning documents and reports to support proposed program and service delivery initiatives. Has latitude to research and draft material for consideration by the project team; and suggest improvements.
Work is performed under direct supervision with guidelines available in the form of government/ministry/branch policies, procedures, practices and relevant legislation

Contacts / Stakeholder :

- Branch/division staff to exchange information and receive instruction.
- Program managers, ministry staff, stakeholders and/or other jurisdictions, to discuss business practices and related processes in order to support quality services and customer satisfaction.
- Clients, other ministries or stakeholders to obtain information or feedback.

Demands / Pressures :

Work Demands :

- Frequent requirement to respond to ad hoc requests for research, analysis and information summaries.
- Frequent requirement to balance competing priorities.

Mental / Sensory :

Frequently required to concentrate when researching/analyzing materials.

Conditions / Environment :

Work is performed in a typical office environment.