Job Specification

Purpose of Position :

As a member of the Voyageur Provincial Park Team, under the supervision of the Park Superintendent you will perform a diverse set of duties. You will provide leadership to seasonal enforcement staff and ensure compliance with Occupational Health and Safety requirements. You will provide enforcement assistance to enforcement staff as well as act as the duty officer in charge of the park in the absence of the Park Superintendent/Assistant Superintendent. You will ensure visitor satisfaction by addressing and resolving complaints, concerns, suggestions and issues. You will be responsible for creating and providing training sessions to park employees.

Duties / Responsibilities :

1. Assisting with park operations such as enforcement, maintenance and act according to provincial park legislation, regulations and procedures; providing technical guidance to assigned employees and public.

2. Providing group leadership to park enforcement staff on behalf of the Superintendent, including recommending staff hiring, assigning daily work, monitoring the quality and quantity of work, explaining work methods/policy & procedures, monitoring performance for input to performance management process, monitoring adherence to uniform policy, and training; ensuring staff compliance to the Occupational Health and Safety Requirements.

3. Ensuring visitor satisfaction by ensuring assigned park facilities, e.g. comfort stations, public washrooms and park grounds are operational and a high standard of public safety is maintained and through interaction with park visitors and addressing and resolving oral and written complaints ,concerns, suggestions and issues.

4. Ensuring the enforcement of relevant provincial statutes by conducting Park Warden duties and promoting user compliance with park rules and regulations through public contact and routine/non-routine patrols.

5. Providing general park maintenance functions by carrying out routine maintenance duties which may require operating light powered equipment.(i.e. lawn mowing, painting, minor repairs/maintenance of buildings/utilities, etc.).

6. Taking beach water samples and potable water samples at designated locations, to ensure compliance with provincial legislation.

7. Conducting administrative duties such as preparing and updating park training records, maintenance and equipment records. Also providing health, safety and orientation training to all park staff.

8. Performing other related duties (e.g. operating MNR radio and phone system, working variable hours and weekends as required, performing first-aid treatment and assisting in emergency services as required, maintaining data entry records. Conducting workplace inspections and routine checks on health and safety equipment.

9. Acting as the duty officer, in charge of the park, in the absence of the Park Superintendent/Assistant Superintendent.

Managers have the right to assign additional duties.

The incumbent shall work in compliance with the Occupational Health and Safety Act and its regulations and any workplace practices as directed by the employer. The incumbent shall ensure that workers take precautions to protect the health and safety of themselves and others by complying with such acts, codes, policy, procedures or accepted workplace practices as they may be appropriate. The incumbent shall advise workers of actual and potential dangers in the workplace and take the required precautions.

Staffing and Licencing :

Position incumbent must obtain and maintain the following Certifications and Licences:

- Park Warden Certification
- Valid Standard First Aid Certificate
- Valid Class G Drivers Licence
- Limited System Water Operators certificate
- Advanced oral French language skills.

Knowledge :

Job requires knowledge of park applicable resource management principles, techniques and legislation, policies, procedures and guidelines to ensure compliance and providing visitor information. Job requires knowledge of relevant legislation, policies and procedures to conduct Park Warden duties and to assume the role of duty officer, and to enforce provincial statutes and explaining rules/procedures to employees and park visitors. Job requires knowledge of park, procedures and guidelines to update park training records, maintenance and equipment records.

Job requires knowledge of commercial and corporate computer operations including CAMIS, Word, Excel and Power Point to facilitate camper registration and reservation, word-processing, record-keeping, data base needs, and internet and e-mail correspondence and internet. Job requires knowledge of customer service standards/practices, telephone operation and etiquette to serve park clients and respond to general information requests from internal/external clients. Job requires knowledge of the Occupational Health and Safely Act and its regulations to conduct training and workplace inspections, and to ensure all employees comply with relevant acts, codes, policies, and procedures. Knowledge of WHMIS and at the proper use and storage of industrial chemicals.

Skills :

Job requires analytical skill to determine urgency of matters/inquiries/processes and give priority based on knowledge of subject matter or by discussing with supervisor/park staff and evaluating park needs. Job requires analytical skill to apply resource management principles and techniques and to respond to emergency situations considering urgency, implications and possible effects to ensure environmental and human protection. Job requires analytical and organizational skills to organize own workload to ensure assignments are completed within established time frames (e.g. enforcement reports and requisitions), and to assign work to park Enforcement staff to ensure the efficient operation of the park enforcement program.

Job requires group leadership skills and interpersonal communication skills to provide direction to park enforcement staff by assigning work, explaining work methods, monitoring performance and ensuring continuity in services.

Job requires written and verbal communication skills to address complaints, and to clarify and explain items in detail to park visitors regarding park procedures, policies, and legislation and to conduct Park Warden duties.

Job requires the skill and physical ability to meet physical demands analysis and to pass Park Warden Certification. Job requires the skill and ability to operate and use equipment safely and efficiently.

Freedom of Action :

Job requires working within established legislation, policies, and procedures to perform regular Park Warden duties Job requires adhering to and accessing relevant Ministry policies, procedures, guidelines, directives, established practices and legislation to provide answers to inquiries and to perform tasks (e g park requirements, customer service standards and Park Warden legislation)Job requires that matters of a contentious nature be referred to supervisor (e.g. poor performance of staff members e.g. interpersonal conflicts, performance issues of staff member and operational Job requires performing tasks with minimal direct supervision and on initiative (e.g. composing correspondence, Park Warden duties and conducting staff training.) and establishes work priorities within established policies, procedures and directives.