Talent Pool - ASSISTANT TRAVEL COUNSELLOR (On-Call, Irregular Hours)

Are you interested in joining a team of enthusiastic individuals where you will promote and market Ontario as a tourism destination to travellers visiting Ontario?

The Ministry of Tourism, Culture and Sport, Ontario Tourism Marketing Partnership Corporation is developing a roster of qualified individuals who will be considered for contract employment as Assistant Travel Counsellors in the Ontario Travel Information Centres across Ontario.

The Assistant Travel Counsellors must be available on call to work shift work/evenings, weekends/holidays from October to April on an “as-needed” basis.

Note: This position will be on an 'as required' basis with no guarantee of the number of hours worked - 0 to 36.25 per week.

The locations are spread across Ontario and the successful candidates may work on-call at any of the following available locations:

• Niagara Falls - 5355 Stanley Ave., Niagara Falls, L2E 7C2
• St. Catharines - 251 York Road, , Niagara-on-the-Lake, L0S 1J0
• Windsor and Tilbury- 110 Park St. East, N9A 3A9 (Windsor)/ 62 Highway 401 Eastbound, P.O. Box 1240, N0P 2L0 (Tilbury)
• Toronto - Union Station - 65 Front Street West, Toronto, M5J 1E6 (Next to Skywalk/York Street Entrance)
• Barrie - 21 Mapleview Drive East L4N 9A9, Barrie (Hwy 400 & Mapleview Dr. East)
• Bainsville -22064 North Service Road, Bainsville, K0C 1E0 (Hwy 401 Westbound 1 km west of Ontario/ Quebec Border)
• Neebing - Pigeon River -7671 Hwy 61, P7L 0A2 (at US/Canada Border)

What can I expect to do in this role?

In this position you will
• respond to inquiries in person, by telephone and in writing to customers and clients
• research information from a variety of sources
• assist in planning and developing travel itineraries
• assist with maintenance of reference files, inventory stocking, and monitoring
• assist with the sale of attraction passes, tickets, accommodation and merchandise

How do I qualify?

Mandatory

• You must be available to work irregular on-call hours from 0 to 36.25 hours a week with NO guarantee of hours.
• You must be able to work shift work, week-ends and holidays.

Tourism Knowledge:

• Knowledge of and experience in the promotion of Ontario's tourism industry products, agencies, attractions and destinations
• Knowledge of provincial tourism industry
• Demonstrated knowledge of computer software applications and internet resources to research travel information

Communication and Interpersonal skills:

• Possess excellent communication and interpersonal skills to provide information to clients and customers verbally and in writing
• Proven written skills to assist with promoting Ontario as an attractive travel destination and to provide client responses

Counselling and Customer Service Skills:

• Travel counselling skills to assist clients with travel planning and counselling
• Customer service skills to greet clients
• Good judgment and analytical skills to identify the nature of the client inquiry and provide appropriate response

Organizational and Planning Skills:

• Organizational skills to manage competing work demands and timelines
• Demonstrated ability to work as a team member in a high pressure environment
• Ability to create travel plans/itineraries

Retail Sales Skills:

• Experience in a retail environment would be an asset
• Cash handling skills to take payments

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Monday, September 11, 2017 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.