Competition Status: Position Filled
Approximately 239 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
Program Support Representative
Organization:
Ministry of Agriculture, Food and Rural Affairs
Division:
Food Safety and Traceability Programs Branch
Language of Position(s):
English
Job Code:
17156 - Systems Officer 3
Salary:
$1,208.51 - $1,521.86 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Do you excel at providing end user training, troubleshooting and support services?
If so, this is your opportunity to support the protection and growth of Ontario's agri-food sector by guiding our staff and clients on the effective and efficient use of client relationship management software and other business intelligence tools.
What can I expect to do in this role?
Working in a call centre environment, you will provide one-window access to support for ministry staff related to divisional information management tools by:
• troubleshooting issues and inquiries and either providing a solution or triaging to other ministry or cluster resources
• developing and delivering training on existing tools and planned enhancements
• planning and co-ordinating enhancement testing
• preparing and distributing routine reports drawn from the tools
You will also provide front line support to the public for specific applications made available to ministry clients.
How do I qualify?
Technical knowledge and skills:
• You have advanced knowledge and proficiency with client relationship management software, database software and other business intelligence tools to provide end user support as well as troubleshoot software and hardware problems.
Communication skills:
• You have oral and written communication skills to explain technical capabilities of application software, systems and equipment to non-technical clients.
• You have active listening and probing skills to assess client needs.
• You have instructional and training skills to provide one-on-one or large group training interventions that build technology capacity and independence.
Analytical and problem solving skills:
• You have analytical skills to effectively identify and triage support needs.
• You have problem solving skills to develop and test appropriate solutions and troubleshoot software and hardware upgrades.
Customer service skills:
• You are able to identify underlying client needs and match these needs to available or customized programs or services.
• You have interpersonal skills to respond effectively to clients of various technical abilities and calm irate or distressed clients.
• You are able to identify and communicate trends and patterns in client needs or expectations.
Relationship management skills:
• You have client relationship management skills to liaise and negotiate with business partners and system users and provide effective support to clients over repeated interactions.
• You are able to foster effective partnerships and integrated networks with internal and external stakeholders.
Additional Information:
Address:
- 1 English Permanent, 1 Stone Rd W, Guelph, West Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
6
Category:
Information Technology
Posted on:
Thursday, June 8, 2017
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, June 22, 2017 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
