Competition Status: Position Filled
Approximately 193 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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QUALITY ASSURANCE LEAD
Organization:
Ministry of Health and Long-Term Care
Division:
Long Term Care Homes Division
City:
Hamilton, London, Oshawa, Ottawa, Sudbury, Toronto, Waterloo
Language of Position(s):
English
Job Code:
5A008 - ProgPlanEval05
Salary:
$64,434.00 - $92,846.00 Per Year
The Ministry of Health and Long-Term Care, Compliance/Enforcement Branch is seeking a Quality Assurance Lead to lead, develop and manage a total quality management framework for the Division using leading techniques, such as Lean Six Sigma, to drive consistent application of business processes, procedures and outputs. You will also ensure all legal standards are met, implement continuous improvement practices across the Division and to promote high quality standards across the division.
If this sounds like the position for you, read on.
What can I expect to do in this role?
In this role, you will:
• Lead the development and implementation of standards, protocols and procedures to inspect and report quality issues.
• Lead the development and implementation of proactive solutions by collecting and analyzing quality data.
• Lead and facilitate cross-divisional quality improvement teams including acting as coach and mentor to Lean Green Belts/ quality improvement leads across the division.
• Communicate with SAO Managers and Inspections Supervisors on an ongoing basis to drive consistent application of policies, procedures and standards.
• Lead and coordinate multiple, concurrent, problem-solving projects quality assurance projects and initiatives and related products.
• Lead project teams to promote and build capacity to accept standardization of methodologies, status reporting, documentation standards, and project goals.
• Develop relationship with stakeholders in order to assess processes end-to-end and ensure that processes are client-focused.
• Coordinate across the Ministry/ Division to track and monitor initiatives/ projects aligned to strategic priorities.
• Work with Strategic Planning and Program Development/Project Management area and I&IT Cluster.
• Provide strategic advice and expertise to senior management on contentious issues.
• Develop and implement consultation, communication and training strategies.
How do I qualify?
Technical Knowledge:
• Lean Six Sigma Black Belt Certification required or at least five years of quality assurance management experience.
• You have knowledge of methodologies of quality assurance and standards to provide strategic direction to the organization.
• You have knowledge of Long-Term Care Homes Act, 2007 and regulations and adherence to inspection processes including the Resident Quality Inspection (RQI) and program policies and procedures, issues and operation of Long-Term Care homes.
• You have knowledge of the Ontario Public Service and Ministry's policies, guidelines, and practices, information privacy requirements, audit, and integrity to manage change processes and coordinate document and information flow to senior management and stakeholders.
Project Management Knowledge and Skills:
• You have proven knowledge of project management and change management to plan, monitor and execute projects.
• You have excellent numerical skills and understanding of data analysis/ statistical methods to analyse performance and provide advice.
• You have knowledge of OPS procurement and tendering policies and processes, to participate in acquiring, negotiating goods and services, and/or to administer contractual agreements.
Interpersonal/Influencing Skills:
• You have communication, consultation and facilitation skills to lead and manage quality assurance teams across the division.
• You have the ability to advise and explain to project stakeholders, including senior managers, planners, coordinators, committees and client groups, the risks and benefits of specific solutions, tools and approaches and recommend specific courses of action.
• You have superior interpersonal/ influencing skills to manage cross-ministry/ vendor project teams.
Analyzing/Problem-Solving Skills:
• You have demonstrated analytical and problem-solving skills to analyze performance data, identify issues and develop solutions that lead to continuous program performance.
• You have the ability to evaluate and define performance indicators/ data requirements, identify options/solutions, make recommendations, coordinate and implement processes and then evaluate impact of changes.
• You are able to research and identify issues and resolve issues with stakeholders, clients, and program areas to reach consensus on project methodologies and project goals.
Communication Skills:
• You have proven written and oral communication techniques to manage cross-divisional teams and to prepare and present QA reports, business cases and MB20 submissions, project plans, status reports and planning documents; and draft standardized project management processes.
Computer Skills:
• You are proficient with computer and related software products such as statistical software (e.g., SPSS, SAS, etc.) VISIO, MS Project, Word, Excel, and PowerPoint.
Additional Information:
Address:
- 1 English Permanent, 5700 Yonge St, Toronto, Toronto Region or 500 Weber St N, Waterloo, West Region or 130 Dufferin Ave, London, West Region or 159 Cedar St, Sudbury, North Region or 119 King St W, Hamilton, West Region or 347 Preston St , Ottawa, East Region or 33 King St W, Oshawa, Central Region, General Screening Requirement
Compensation Group:
Association of Management, Administrative and Professional Crown Employees of Ontario
Schedule:
6
Category:
Health and Social Services
Posted on:
Friday, June 23, 2017
Note:
- In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential. - T-HL-109249/17
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, July 10, 2017 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
