Apply By: Friday, September 1, 2017 11:59 pm EDT
Competition Status: Position Filled

Approximately 1450 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

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Thank you for your interest in the Ontario Public Service.

TELEPHONE ACCOUNTS CLERK

Organization:
Ministry of Transportation
Division:
Road User Safety
City:
Toronto
Job Term:
2 Temporary
Job Code:
08OAD - Office Administration 08
Salary:
$23.10 - $26.86 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Posting Status:
Open
Job ID:
110850
Do you have exceptional communication skills and problem solving skills? If so, we are seeking your ability to provide specific, accurate and current Driver and Vehicle record information using your excellent customer service abilities in response to telephone and written enquiries.

What can I expect to do in this role?

In this job, you will:
• Provide driver and vehicle information and customer service by responding to telephone requests from clients
• Access the driver and vehicle computer systems to identify the proper record and provides verbal confirmation to the client
• Analyze and resolve client account inquiries, issues and problems
• Research transactions and multiple client accounts, daily manual logs and monthly statements
• Identify whether data in the Authorized Requester Information System and the Licensing Control System match and passes information to the Advisor for review
• Gather information on complex cases and identifies system errors

How do I qualify?

Analytical and Problem Solving Skills

• You can determine, research and resolve problem inquiries related to account discrepancies
• You have the ability to accurately interpret and apply legislation, policies, directives and procedures
• You can effectively determine and evaluate client needs

Organizational Skills

• You can maintain up-to-date, accurate files and statistics
• You are organized and can prioritize daily activities based on importance of issues and within prescribed time limits

Communication Skills

• You can deal tactfully and in a timely manner with a variety of stakeholders

Administrative Expertise

• You can analyze appropriate data and search methods
• You can identify deficiencies and assist in required modifications to increase efficiency and effectiveness
• You have experience with computers and Microsoft Office software

Additional Information:

Address:
  • 2 Temporary, duration up to 12 months, 87 Sir William Hearst Ave, Toronto, Toronto Region, General Screening Requirement
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Administrative and Support Services
Posted on:
Friday, August 18, 2017
Note:
  • In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.

    You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)

    A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
  • W-MT-110850/17(2)
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Friday, September 1, 2017 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

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