Competition Status: Position Filled
Approximately 1168 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
Administrative Support & Claims Representatives
Organization:
Ministry of Community and Social Services
Division:
Social Assistance Central Services Branch.
Language of Position(s):
Both English and bilingual
Job Term:
3 Temporary (up to 12 months with possibility of extension)
Job Code:
08OAD - Office Administration 08
Salary:
$23.10 - $26.86 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
If you have outstanding customer services skills and excels working in a fast-paced, high-volume team environment, then consider this opportunity with the Ministry of Community and Social Services, Social Assistance Central Services Branch.
What can I expect to do in this role?
•Provide benefit support and respond to a variety of phone and written inquiries received from the general public, benefit recipients, vendors, caseworkers and other stakeholders
•Use your research and analytical skills to assess, validate and process invoices and applications for benefits
•Assess and resolve payment errors, recalculate allowable amount, and convey resolution
•Maintain social assistance database to ensure up-to-date, accurate and accessible information
•Compile and maintain confidential records and materials
How do I qualify?
Mandatory
For the bilingual position you must have French language proficiency at the advanced level for verbal and written
Tact, Diplomacy and Communication Skills:
•Demonstrated customer service skills to provide detailed and understandable explanations (oral and written) on benefits, claims and payment entitlements to internal and external clients.
•Interpersonal skills and diplomacy to question billing irregularities and invoice submissions with empathy to clients conveying sensitive, personal information.
•Strong oral and written communication skills to explain policies, processes and convey decisions to clients by phone or in writing; record case summaries for use by staff, medical consultants and management.
Analytical, Problem Solving and Organizational Skills:
•Analytical and problem solving skills to apply fee schedules, analyze the validity if claims, resolve billing errors, and refer enquiries requiring investigation.
•Reasoning and problem-solving skills to identify and correct errors and applying established administrative procedures and guidelines.
•Organizational skills to prioritize own workload and complete tasks within set timeframes.
Mathematical and Computer skills:
•You have the ability to calculate fees, recognize billing irregularities and reconcile payments and adjustments.
•Working knowledge of personal computers, software applications (e-mail, word processing, internet, databases) and keyboarding skills to input/access/retrieve information and create correspondence and reports.
Knowledge:
•Proven ability to gain knowledge of the role and mandate of the branch, administrative/office procedures, directives and guidelines pertaining to social services and assistance.
•Proven ability to understand, interpret and apply applicable legislation to respond to enquiries from the public, benefit recipients, vendors and other stakeholders regarding social assistance payments, benefits, eligibility and services.
Additional Information:
Address:
- 1 Bilingual English/French Temporary, duration up to 12 months, Toronto, Toronto Region, General Screening Requirement
- 2 English Temporary, duration up to 12 months, Toronto, Toronto Region, General Screening Requirement
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Customer and Client Services
Posted on:
Monday, September 11, 2017
Note:
- This ad is also available in French.
- In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential. - T-CS-111272/17(3)
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, September 25, 2017 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
