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Apply By: Monday, November 26, 2012 11:59 pm EST Print this pagePRINT

Competition Status: Position Filled

Approximately 162 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

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Thank you for your interest in the Ontario Public Service.

Organization:    Ministry of Agriculture, Food and Rural Affairs
Division:    Client Services
City:    Guelph
Job Term:    1 Permanent
Job Code:    60702 - Agricultural Specialist 2
Salary:    $959.28 - $1,159.93 Per Week*
Posting Status:    Open
Job ID:    48224
 View Job DescriptionView Job Description

Do you enjoy providing a great customer service experience?

If so, consider this opportunity to work with a team of professionals in our Agricultural Information Contact Centre.

What can I expect to do in this role?

In this role you will:
• respond to client inquiries and requests (via telephone, email, fax, etc.)
• provide technical advice and advisory services on a range of farm, agri-business and rural business inquiries
• refer clients to program staff for detailed assistance
• assist with the development and maintenance of the centre's information database
• monitor and assess the centre's services and technologies

How do I qualify?

Mandatory requirement:
• oral and written English and French language skills at the advanced level
• ability to travel to remote locations not accessible by public transit

Communication and customer service skills:
• to serve client in a call centre environment
• to provide oral and written explanations and advice to clients
• to tactfully manage emotional clients

Analytical, listening and probing skills:
• to assess and identify client needs
• to research and retrieve relevant information in order to provide a response

Knowledge of farm, agri-business and rural business:
• general understanding of agricultural production, management and marketing practices
• general understanding of rural economic development techniques

Other important skills:
• organizational and planning skills to determine work priorities in a high volume environment
• ability to work effectively in a team environment
• proficiency with a variety of computer software applications (eg. word processing, spreadsheet, database, presentation, internet, email, etc.)

Additional information:

  • 1 Bilingual Permanent, 1 Stone Road West, Guelph, West Region
Compensation Group:   Ontario Public Service Employees Union
Schedule:   6
Category:   Customer and Client Services
Posted on:   Friday, November 9, 2012
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Monday, November 26, 2012 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

*Indicates the salary listed as per the OPSEU Collective Agreement.
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