The Victims and Vulnerable Persons Division seeks a motivated person to be the first point of contact for the Victim/Witness Assistance Program (VWAP) to provide clients with program and services information, to provide client assistance and a full range of administrative services in a fast-paced environment.What can I expect to do in this role?You will be: • Responding to/recording inquiries, referring issues to appropriate staff;• Receiving and reviewing incoming files and materials to determine priorities;• Establishing/maintaining office filing systems; • Data input, extracting and formatting data to prepare statistics and routine correspondence; • Maintaining reception area/waiting room and office equipment; and • Arranging meetings/coordinating appointments, assisting in training/orientation.How do I qualify?Mandatory• Proficiency in written and oral French at the advanced level and English• Typing 50 words per minuteRelevant Skills and Experience:• Demonstrated communication/interpersonal skills; • Proven customer service skills, ability to apply judgment/tact/sensitivity and diplomacy; • Demonstrated organizational skills; experience/knowledge of office administrative processes/procedures such as financial reconciliation and office expenditures; • Ability to acquire and apply knowledge of the criminal justice system, victims' issues (e.g., child abuse, sexual assault, domestic violence, homicide, etc.), the Freedom of Information and Protection of Privacy Act, VWAP services and objectives; • Analytical/problem solving skills; • Proficiency in MS Office software, operating database systems and internet web-based applications; knowledge of basic arithmetic; ability to interpret and apply policies/procedures and legislation.
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
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Queen's Printer for Ontario, 2007
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