What can I expect to do in this role?The Ministry of Community Safety and Correctional Services, Ontario Provincial Police, Communications and Technology Services Bureau, IT Service Desk seeks, from time to time, skilled individuals to provide expertise in a complex, distributed network microcomputer environment on a full time or temporary basis. This advertisement is distributed to develop a pool of candidates to draw from over the next 12 months to fulfill these requirements.How do I qualify?MandatoryAbility to pass an OPP background security investigation.Knowledge, Skills and Abilities1. Provides First Point of Contact (FPOC) end user support, troubleshooting and diagnosis relating to technical issues that arise within the Justice Cluster's technology environment by: responding to customer inquiries or requests from a variety of sources (telephone, e-mail, fax, voice-mail etc.); documenting all pertinent end user identification information, including name, department, contact information and nature of request/incident; providing problem resolution using diagnostic, remote access and incident tracking tools; and resolving technical incidents or service requests where possible or dispatches to appropriate service provider.2. Provides Incident Support Analyst function related to Justice Common Services by: working with contracted resources and vendors to provide service request fulfilment on common services; providing technical administrative services to support workflow quality activities; and providing technical expertise and advice to end users on standard Ministry software.3. Process service requests related to technology and security services as per defined service request workflow and processes.4. Ensures quality of Business Service Restoration and service request processing by: ensuring incidents related to business services are identified, and processed according to defined incident process; processing service requests related to technology services as per defined service request workflow and processes; and ensuring that incidents are followed through to resolution where possible at FPOC.5. Utilizes available tools and resources to diagnose, resolve, record, track and document technology incidents by accessing software updates, drivers, knowledge bases and frequently asked questions resources from the TSC resource library, reference material and the internet.6. Provides training and resource material to customers by: developing quick tips and guides for end users and TSC peers; training users in common Ministry applications; and providing peer information updates and on the job training.7. Performs other duties as required.
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
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