The Ministry of Government Services, Ontario Shared Services, is seeking dynamic leaders who can inspire staff, deliver collections services and promote excellent customer service.What can I expect to do in this role?In this role, you will:• manage and coordinate the provision of collection services• lead, motivate and develop staff in a customer-focused environment• provide advice on collections management• develop and manage stakeholder relationships• effectively develop and communicate business processes and operational procedures• provide policy interpretation, advice and support to client management, staff and stakeholdersHow do I qualify?Leadership and Management Skills• You have experience managing staff in a unionized workplace • You have experience managing staff to deliver results and meet performance measures • You have demonstrated leadership and mentorship skills, including coaching, performance management, and team building • You have the demonstrated ability to plan and manage material, financial and human resources, including labour relations issues(e.g. attendance management, discipline) • You can foster an inclusive work environment with employees and stakeholdersFinancial Administration Knowledge• You have demonstrated knowledge of accounting and financial management principles and practices • You have the ability to interpret and apply financial and accounting policies, guidelines, administrative practices and related legislation • You have experience in accounts receivable and collections practices • You have experience in financial analysis, revenue management budgeting and accounting • You understand computer systems and applications used in financial administrationProgram Delivery Expertise• You can develop, implement and monitor performance measures to ensure effective, efficient operations • You have good analytical skills to analyze program and client service requirements, predict future needs, resolve problems, and assess operational performance data • You have experience managing and responding to program issuesCommunication and People Skills• You have demonstrated communication, consulting and business relationship skills to develop and maintain business relationships with a range of internal and external contracts • You have proven written communication skills to prepare briefing notes, senior official correspondence, unit policies and procedures • You have negotiation and mediation skills to address program issues and make recommendationsChange Management Skills• You have proven ability to analyze program requirements and predict future needs • You have demonstrated organizational and decision-making skills to direct and manage the direction of the branch and its staff
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.
Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca
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Queen's Printer for Ontario, 2007
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