Ontario Public Service Careers - Job Preview
Apply By: Friday, April 19, 2013 11:59 pm EDT Print this pagePRINT

Competition Status: Position Filled

Approximately 85 individuals applied for this opportunity.

We have completed the recruitment process and successfully hired the top candidate into the position.

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Thank you for your interest in the Ontario Public Service.

Organization:    Ministry of Health and Long-Term Care
Division:    Performance Improvement and Compliance Branch
City:    Hamilton
Job Term:    2 Temporary
Job Code:    50154 - Medical Assistant 3
Salary:    $24.26 - $26.79 Per Hour*
Posting Status:    Open
Job ID:    52589
 View Job DescriptionView Job Description

Are you a nursing professional interested in promoting the health, safety, dignity and rights of residents in Ontario's Long-Term Care (LTC) Homes?

If so, we have a job for you.

What can I expect to do in this role?

In these positions, you will:
• gather, document, assess and triage information (concerns, complaints and critical incidents) received regarding Long-Term Care Homes in Ontario
• determine the severity of the information received and outline the associated risks to residents
• determine the inspection program's response and action
• support and conduct inquiries and off-site inspections as required
• prepare correspondence, briefing notes and other materials as required

How do I qualify?

Mandatory requirements:
• current registration as a Registered Practical Nurse (at minimum) with the College of Nurses of Ontario

Communication, listening and interviewing skills:
• to deal with contentious issues, sensitive personal health information and complaints from upset or angry individuals
• to effectively communicate with the residents, complainants, stakeholders, the public and LTC Home staff
• to communicate with persons about complex health care issues

Clinical nursing and assessment skills:
• to assess information gained from discussions and interviews regarding the care and services provided to residents
• to determine if there is a true risk of harm to residents
• to discuss medically complex situations and current clinical best practices with other health professionals
• to determine what legislative requirements may be in non-compliance

Knowledge of health care operations:
• knowledge of long-term care homes and health care system operations
• knowledge of current health care practices (e.g. medication administration, skin and wound care, pain management, responsive behaviours, etc.)
• ability to interpret, apply and ensure compliance with relevant acts and regulations governing Long-Term Care homes (e.g. Long-Term Care Homes Act, 2007, the Provincial Offences Act, etc.)

Problem-solving and conflict resolution skills:
• to appropriately respond to complaints about resident care and services
• to prepare ministerial responses to resident care issues
• to diffuse and resolve contentious and highly sensitive issues

Other important skills:
• written communication and computer skills to develop correspondence and briefing notes
• ability to work collaboratively within a provincial team
• ability to work independently and make logical decisions in an emotional, high stress environment

Additional information:

  • 2 Temporary, duration up to 12 months, 119 King St W, Hamilton, West Region
Compensation Group:   Ontario Public Service Employees Union
Schedule:   4.7
Category:   Health and Social Services
Posted on:   Friday, April 5, 2013
  • W-HL-52589/13(2)
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Friday, April 19, 2013 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

*Indicates the salary listed as per the OPSEU Collective Agreement.
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