Ontario Public Service Careers - Job Preview
Apply By: Wednesday, July 10, 2013 11:59 pm EDT Print this pagePRINT

Competition Status: Posting Closed

Approximately 821 individuals applied for this opportunity.

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Thank you for your interest in the Ontario Public Service.

Organization:    Ministry of Community and Social Services
Division:    Ontario Disability Support Program
City:    Lindsay, Peterborough
Job Term:    Permanent, Temporary
Job Code:    06OAD - Office Administration 06
Salary:    $21.10 - $24.38 Per Hour*
Posting Status:    Open
Job ID:    54592
 View Job DescriptionView Job Description

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

What can I expect to do in this role?

As a customer service provider and member of the program delivery team, you will:

• respond to telephone calls
• provide general information on program requirements to callers
• process mail
• maintain filing systems and fully utilize database information to process forms and documents

How do I qualify?

Customer Service and Communication Skills
• you have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person and by telephone contact
• you are able to understand and apply the regulations, policies, and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner
• you are aware of and sensitive to various client disabilities
• you have oral communication skills to provide responses to program information requests from clients and colleagues
• you have written communication skills to respond to client enquires, and update reports
• you demonstrate interpersonal and listening skills to elicit information and support team members

Office Administration and Computer Skills
• you demonstrate knowledge of general office procedures, practices and routine office equipment
• you are able to work in a fully automated environment using online databases to input/access client information
• you can use software such as Word, Excel and email to produce reports, forms and letters

Planning and Organizational Skills
• you are able to organize and coordinate workflow, assess priorities and meet deadlines
• you can work effectively in a team and with autonomy

Additional information:

  • Permanent, 360 George St N, Peterborough, East Region or 322 Kent St W, Lindsay, East Region
  • Temporary, 360 George St N, Peterborough, East Region or 322 Kent St W, Lindsay, East Region
Compensation Group:   Ontario Public Service Employees Union
Schedule:   3.7
Category:   Health and Social Services
Posted on:   Tuesday, June 18, 2013
  • Successful candidates who are not currently working in the OPS will be required to undergo a personnel screening check in accordance with the Ontario Public Service Personnel Screening Checks Policy. Successful candidates who currently work in the OPS may be required to undergo a personnel screening check in accordance with the Ontario Public Service Personnel Screening Checks Policy.
  • The number of positions to be filled has not been identified at this time. This competition will be used to create an eligibility list of qualified candidates to fill upcoming opportunities within the next eighteen months following the closing date of the job ad posting.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, July 10, 2013 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.

Les annonces d'emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

Note: The only website where you can apply on-line for positions with the Ontario Public Service is http://www.gojobs.gov.on.ca

*Indicates the salary listed as per the OPSEU Collective Agreement.
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