Competition Status: Position Filled
Approximately 786 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
Client Services Representative
Organization:
Ministry of the Attorney General
Division:
Court Services Division
Language of Position(s):
English
Job Code:
08OAD - Office Administration 08
Salary:
$22.45 - $26.09 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Do you enjoy working in a fast paced environment with challenging work? If so, consider this opportunity with the Ministry of the Attorney General in Brampton.
In this role, you will be responsible for providing customer service at a public counter in a fast paced environment as well, as clerical and cashier duties.
What can I expect to do in this role?
You will:
• receive, review, process and issue court documents at a busy public counter
• respond to telephone/counter inquiries and provide information to clients and legal professionals
• provide information and assistance regarding procedures for completing and filing forms according to practices, policies and applicable rules
• collect fees, process payments, and issue invoices
• input/update cases on court computerized systems
• maintain filing systems and provide administrative/clerical support
How do I qualify?
Technical Knowledge:
• you have the ability to acquire and apply knowledge of court practices and procedures and relevant legislation (e.g. Courts of Justice Act, Criminal Code, Youth Criminal Justice Act, Family Law Act, Reciprocal Enforcement of Support Orders Act, Family Responsibility Act, Divorce Act, Creditors' Relief Act, Execution Act, Bankruptcy Act, Rules of Civil Procedure, Small Claims Court Rules, Estates Act, Civil and Case Management Rules, Divisional Court, The Hague Convention - Bilateral Treaties, etc)
• you have knowledge of court practices and procedures to process and prepare court documents such as claims judgements, writs, notices, appeals, Informations, warrants, etc
Administrative, Mathematical and Organizational Skills:
• you have knowledge of office administration procedures to provide administrative, financial and clerical support (e.g. reconciling a variety of documents, preparing basic routine correspondence, photocopying requested documents, managing current and archival files, updating internal manuals, etc)
• you demonstrate mathematical skills to perform basic calculations and process client payments as well as the ability to operate a cash register
• your organizational skills enable you to meet deadlines and set priorities in a high pressure and fast paced environment
Interpersonal, Communication and Customer Service Skills:
• you demonstrate interpersonal, communication and customer service skills to explain complex processes and assist clients through written correspondence, telephone and in-person
• you are able to work collaboratively with others
Judgement, Analytical and Problem-Solving Skills:
• you can exercise professionalism, tact, discretion and judgement when providing information to clients and legal professionals
• you are able to deal with irate clients and resolve difficult situations in a respectful manner
Computer Skills:
• you are proficient with computer software packages such as Word, Outlook and Excel as well as specific court computerized systems such as Integrated Court Offences Network (ICON), FRANK, Estate Program, CISS Program and manual systems
• you demonstrate keyboarding skills to input and access client information
Additional Information:
Address:
- 1 English Temporary, duration up to 5.5 months, 7755 Hurontario St, Brampton, Central Region, General Screening Requirement
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Customer and Client Services
Posted on:
Thursday, June 16, 2016
Note:
- In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, June 30, 2016 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
