Competition Status: Position Filled
Approximately 238 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
General Issuing Clerk (DES)
Organization:
Ministry of Transportation
Division:
Road User Safety
Language of Position(s):
Bilingual English/French
Job Code:
09OAD - Office Administration 09
Salary:
$24.15 - $28.15 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Are you customer-oriented and enjoy working with members of the public? In this high volume front-line customer service environment, you will have the opportunity to liaise with various clients in processing International Registration Plan (IRP) applications and documents to help ensure road user safety.
What can I expect to do in this role?
In this role, you will:
• provide accurate and timely information and customer service when responding to a high volume of enquiries from the public and various client groups
• process a variety of transactions related to the International Registration Plan (IRP)
• calculate and collect fees for Ontario, other ministries and other IRP jurisdictions
• provide professional service to all clients and stakeholders
How do I qualify?
Mandatory
• Proficiency in English and advanced level of oral French
Customer Service and Communication Skills
• You have highly effective communication, tact and diplomacy to exchange information with clients and deliver excellent customer service
• You have consulting skills to effectively liaise with government offices and external clients
• You can deal with distressed and irate customers
Analytical and Problem Solving Skills
• You are able to research, assess, interpret and analyze documents for accuracy, authenticity and compliance with legislation and standards
• You have good judgement, problem solving abilities and pay attention to details
• You are able to interpret and apply related legislation (such as the Highway Traffic Act) to resolve client problems, license vehicles and assist carriers in completion of documents
Financial Skills
• You have knowledge of financial procedures and processes
• You have excellent mathematical skills to calculate and collect appropriate fees
Computer Skills
• You have data entry skills and are proficient with computer and office software
Additional Information:
Address:
- 1 Bilingual English/French Permanent, 92 Commerce Park Dr, Barrie, Central Region, General Screening Requirement
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Administrative and Support Services
Posted on:
Monday, April 10, 2017
Note:
- This ad is also available in French.
- In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential. - C-MT-98157/16
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, April 26, 2017 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
