Approximately 7516 individuals applied for this opportunity.
Applications are no longer being accepted for this position as the recruitment process is complete for summer hiring.
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Student - Customer Service Clerk
Organization:
Various Ministries
Division:
Various Divisions and Branches
City:
Aurora, Barrie, Brampton, Chatham, Cobourg, Concord, Downsview, Dryden, Garson, Guelph, Hamilton, Kenora, Kingston, Kirkland Lake, Kitchener, London, Mississauga, Newmarket, North Bay, North York, Oshawa, Ottawa, Owen Sound, Peterborough, Red Lake, Sault Ste Marie, South Porcupine, St Catharines, Sudbury, Thorold, Thunder Bay, Timmins, Toronto, Whitby, Windsor
Language of Position(s):
Both English and bilingual
Job Code:
Student 1 - Student Level 1, Student 2 - Student Level 2
Salary:
$11.40 - $12.25 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Are you a student looking for an opportunity to build your career over the summer? Are you passionate about making a difference?
The Summer Employment Opportunities program provides students with opportunities to obtain valuable work experience, gain transferable skills, and build professional networks.
- LEARN: Jump start your career, whether you want to learn business skills, use your French language skills, help out in a lab, or work outdoors. Put the knowledge you’ve acquired at school into action.
- GROW: Enhance your skills and expand your network by working on projects, leading initiatives and sharing your ideas. Transfer the skills you learn to your future school and work experiences.
- CONTRIBUTE: In addition to advancing your professional and personal skills, you will also give back to your community. Spend your summer working to support the interests of Ontarians!
Information to assist you with the application process, including the Application Guide is available at Summer Employment Opportunities. Within your application, you will have the opportunity to identify the skills, work preferences and qualifications you have that make you a suitable candidate for this position.
This job posting represents multiple positions within different ministries and at various locations across Ontario. Certain cities may be located in distant or remote areas in Ontario and may not be accessible by public transit. Carefully review locations through Google Maps and select ONLY those cities that you are able to travel to and work in.
Note: Relocation expenses and/or accommodations are not covered by ministries.
What can I expect to do in this role?
These positions are entry level and will focus on developing skills for students. You will have the opportunity to:
- Support staff in providing assistance for public and/or internal inquiries.
- Support staff in providing assistance with administrative and clerical services to ensure effective and efficient administrative operations.
Work Description:
As a Customer Service Clerk, you may have the opportunity to work on some or all of the following activities:
- Provide reception duties and/or counter services support, process payments, and perform basic mathematical calculations accurately.
- Make copies of correspondence and other printed material for branch/unit meetings.
- Maintain filing system and office files by regularly updating key documents (e.g. employee telephone directory, emergency contact list, etc.), and reorganizing or collating information as and when required.
- Perform basic data entry functions and prepare documents.
- Plan, organize, coordinate, and manage daily assigned work.
The following skills will be developed on the job:
- Verbal, written, and active listening communication skills by understanding processes and guidelines, and by preparing a variety of documents (e.g. basic reports, recording data, etc.).
- Customer service skills and verbal, written, and active listening communication skills by performing reception duties and responding to phone, email, and in-person inquiries.
- Basic mathematical skills to perform cash handling duties.
- Organizational skills by collecting and organizing files, reports, and other documents.
- Time management skills by working in a busy environment to meet deadlines.
- Interpersonal skills by working collaboratively within a multi-disciplinary team.
How do I qualify?
Mandatory
You must meet all eligibility criteria on the first day of employment to be eligible for these positions.
- Student Status: All summer jobs require a “student” status. A student is defined as someone enrolled in a secondary or post-secondary institution (currently or for the fall semester) or has graduated within the past six months. If you graduated in January, you could apply for and start a summer student position in the Ontario Public Service up until June of that year.
- Age: The age requirements for most positions is a minimum of 15 years of age up to 24 years of age (or up to 29 years of age for a person with a disability), while certain jobs require you to be a minimum of 18 years of age due to the nature of the work being performed. You must meet all age requirements for the position by May 1, 2017.
- Residency: You must be a resident of Ontario during the term of employment.
- Work Status – Ability to Work in Canada: You much be legally entitled to work in Canada. You are also required to have a valid Social Insurance Number (SIN) upon being hired.
Skills
These positions are entry level and will focus on developing skills for students. Having the following general skills and work habits will be an asset:
- The ability to follow directions and seek clarification when needed.
- The ability to pay attention to detail to record information accurately and to process and prepare administrative paperwork and payments.
- The ability to work in collaboration with others in a team setting, and to take initiative when appropriate.
- The ability to be punctual.
NOTE: Candidates with varying skills and volunteer/school/work experience will be considered.
Additional Information:
Compensation Group:
Ontario Public Service Employees Union
Schedule:
N/A , N/A
Category:
Customer and Client Services
Posted on:
Tuesday, January 3, 2017
Note:
- This ad is also available in French.
In accordance with the Ontario Public Service Employment Screening Checks Policy, certain positions may require the top candidate(s) to undergo a security screening check based on the nature of the work being performed. Please refer to the information below to determine the type of screening checks that may be required for this position, if applicable.
You will be responsible for obtaining the required criminal record check at your own expense. If applicable, the Transition and Security Office (TSO), HR Service Delivery Division (HRSDD), Ministry of Government and Consumer Service (MGCS), with your written consent, will request and obtain any additional screening checks that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must be obtained in person at your local police service.) A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
All positions advertised on this job ad are represented by the Ontario Public Service Employees Union (OPSEU) and successful candidates will be required to pay monthly union dues, which are automatically deducted from your pay.
You will receive a confirmation splash page verifying receipt of your application when your application has been successfully received. If you do not receive a confirmation splash page, it is likely that your application was not successfully received and it is recommended that you resubmit your application. If that still does not result in a confirmation, please contact SEO@ontario.ca during the posting period. We cannot provide assistance with submitting your application after the job ad deadline date.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, March 28, 2017 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
