Competition Status: Position Filled
Approximately 484 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
Client Service Representative
Organization:
Ministry of the Environment and Climate Change
Division:
Operations Division, Environmental Approvals Access and Service Integration Branch
Language of Position(s):
Bilingual English/French
Job Code:
09OAD - Office Administration 09
Salary:
$23.79 - $27.73 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
Do you genuinely enjoy helping clients find exactly what they need and want? If so, then we need your customer services skills to provide information and front line service to clients by responding to inquiries related to a variety of services, programs, and initiatives administered by our branch.
What can I expect to do in this role?
•Respond factually to inquiries related to environmental assessments, pesticides licencing and approvals processes
•Manage incoming and outgoing correspondence
•Enter relevant information to the branch database and ensure it is up to date
•Develop presentation packages for client groups
•Assist in activities to administer the pesticides licensing program
•Ensure confidentiality of information under privacy legislation
How do I qualify?
Mandatory
•Proficiency in English and Oral and Written French Skills at the Advanced level.
Technical Knowledge
•You can apply records management practices for both hard copy and computerized records
•You can interpret and apply relevant sections of the Freedom of Information and Privacy Protection legislation, environmental legislation (e.g. Environmental Protection Act, Ontario Water Resources Act, Environmental Assessment Act, Environmental Bill of Rights, Pesticides Act) and related policies, guidelines and standards
Interpersonal and Judgment Skills
•You know how to establish good working relationships with clients and colleagues
•You demonstrate strong judgment, tact and diplomacy when dealing with difficult clients and requests for information that are sensitive in nature
•You know how to obtain and analyse information in order to provide the appropriate information or response to an inquiry
•Your respond to clients in a timely and reliable fashion
Communication and Computer Skills
•You can communicate in a clear manner to a variety of audiences
•You deliver simple presentations to a broad range of client groups
•You can prepare a variety of written materials such as letters, emails, and routine correspondence
•You know how to use computer software such as word processing, spreadsheet and database applications
•You know database systems and back-up procedures to maintain backup records
Additional Information:
Address:
- 1 Bilingual English/French Permanent, 135 St Clair Ave W, Toronto, Toronto Region
Compensation Group:
Ontario Public Service Employees Union
Schedule:
3.7
Category:
Customer and Client Services
Posted on:
Wednesday, January 18, 2017
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, February 1, 2017 11:59 pm EST. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
