Competition Status: Position Filled
Approximately 134 individuals applied for this opportunity.
We have completed the recruitment process and successfully hired the top candidate into the position.
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Thank you for your interest in the Ontario Public Service.
I&IT Lead Technology Specialist
Organization:
Ministry of Government and Consumer Services
Division:
Government Services Integration Cluster, Contact Centre Modernization Branch
Language of Position(s):
English
Job Code:
7A003 - InformationTechnology07
Salary:
$75,924.00 - $110,352.00 Per Year
Bring your superior technical leadership, design and development experience to the Government Service Integration Cluster (GSIC) and become part of an environment committed to leading-edge systems and learning.
What can I expect to do in this role?
You will be responsible for:
• providing authoritative technical advice and expertise to the design, development, deployment and ongoing operation of enterprise systems
• overseeing contact centre technologies solutions through their full lifecycle, including critical integration and deployment
• developing performance metrics and monitoring ongoing system performance
• leading multiple complex systems solution projects to meet government program delivery requirements
• identifying complex systems issues, determining areas of risk, and recommending innovative alternatives and options for resolution
• providing input into strategic/operational plans and project management policies and standards
• determining approach and developing business cases for systems solutions
• developing reports and recommendations to support senior level decision-making
How do I qualify?
Technical Knowledge and Experience:
You have:
• knowledge of systems/platform architecture, design, development, deployment and integration principles, practices and technology
• systems integration principles, practices, tools and techniques to oversee and ensure the full integration of multiple components in multiple design platforms
• current methodologies pertaining to systems analysis, design, development, testing and implementation methods, data, applications, networking and security, in order to direct and oversee systems platform design, development, deployment and maintenance
Software Expertise:
You have:
• experience developing enterprise level solutions using contact centre technologies
• understanding of contact centre technologies application architecture and upgrade lifecycle
• experience providing application support, including technical and functional support, and troubleshooting contact centre technologies
• experience working in a Linux and Solaris environment
• hands-on experience writing SQL scripts
• experience in web-based application development technologies, such as Java, XML, JSP, and JavaScript
Analytical and Problem Solving Skills:
You have:
• knowledge of risk management principles and best practices to anticipate and understand the potential for risk in system failure/critical incidents
• experience developing performance measures for project evaluation, assessing and/or developing contingency plans for problem resolution situations
• experience assessing ongoing system platform performance, identifying necessary changes/improvements, and overseeing implementation to sustain platform performance
• experience assessing and resolving critical incidents and develop protocols for dealing with/avoiding future incidents
Communication and Interpersonal Skills:
You have:
• advisory skills to provide authoritative and persuasive technical advice
• interpersonal and stakeholder relations skills to maintain effective internal and multi-jurisdictional client relationships
• verbal and written communication skills to prepare and present complex technical information and recommendations to non- technical audiences (e.g. senior management, clients, stakeholders)
• consultation and collaboration skills to lead client discussions to identify I&IT solutions and provide technical expertise for strategy and systems platform development
Project Management Skills:
You have knowledge of or experience with:
• project management principles, methodology, tools and best practices
• planning and leading all phases of complex projects across multiple business functional/technical areas
Additional Information:
Address:
- 3 English Temporary, duration up to 16 months, 20 Dundas St W, Toronto, Toronto Region
Compensation Group:
Association of Management, Administrative and Professional Crown Employees of Ontario
Schedule:
6
Category:
Information Technology
Posted on:
Wednesday, August 23, 2017
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, September 7, 2017 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.
Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la « langue du poste » figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.
